Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Unexpected severe price hikes
I had insured my rottweiler mix for 4 years with Embrace, and never filed a claim. Each year, my premium went up by 12-17%, which is expected. The 5th year, my premium went up by 35%! I was on an auto renewal plan. I looked on their website, which listed an email address to contact with complaints. I emailed that address 3 days before my auto-renew. I didn't hear anything back. They withdrew the annual premium from my bank account. When I called several days later after seeing the withdrawal from my bank account, they told me they had no idea what email address I was talking about; I had to tell them where it was listed on their own website. They said they never got my email. They did refund my premium when I said I was cancelling. They said that the price hike was because of my dog getting older, and that they'd adjusted their prices due to market changes. But 35% is crazy! My policy went from six hundred and change per year to nine hundred dollars per year in one jump. If you use them, look very carefully at your bills.
Insurer: Embrace
By: Karina
Excellent response time
This was the first claim and the response time on the payment was excellent. Usually it's a month to a month and a half and having to wait is very difficult when the credit card company wants their money, so thanks for that.
Insurer: Nationwide
By: wayne
Very pleased
I submitted the claim on Monday morning and had the check by Friday. I am very pleased with the service
Insurer: Pets Best
By: Terence
Reimbursed quickly
Chaz got sick in October and had about 10k in bills. I was reimbursed quickly and with no hassle. Thank you!
Insurer: Pets Best
By: Kori
Very pleased with Nationwide
Great communication- thorough explanation of benefits and QUICK reimbursement
Insurer: Nationwide
By: ColleenB
Had Nationwide Pet insurance for my Aussie Mix for 14 years and when she passed, I got Nationwide again on my Corgi Mix.
Always pleased with the customer service, ease of making claims, and quick payments.
Insurer: Nationwide
By: Sharon
Amazed how easy it was
We are amazed how easy it was to file a claim. You are our angels, we should have done this with our five other dogs we have had in our past years. The staff we talked to in order to get our fur baby on board were awesome. We are so happy we have Matea in good hands and look forward to many more healthy years together.
Insurer: Pets Best
By: Rick
I love this company!
I love this company! You make it very easy to file, and your timeliness with responding and processing is fantastic. We're very happy we found you!
Insurer: Pets Best
By: Carolyn