Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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You need an App
It seems to take a very long time for a claim to be settled. I checked on my last one two weeks after mailing it in, and it still hadn't been put into the system yet. Having an App that I could submit my claim would be easier for me and I would think it would make things faster on the other end too. Otherwise this is great Pet Insurance...affordable price for nice coverage...just be prepared to wait a while to see the claim get settled.
Insurer: Nationwide
By: Paige
Trupanion is the best pet insurance service ever and strongly recommend it to any pet owner.
Professional and responsive customer service with any question and problem I have. Very prompt in settling and paying the bills/ invoices that submit for payment.
Insurer: Trupanion
By: Jess
Timely reimbursement .
Timely reimbursement and way faster than Nationwide
Insurer: Pets Best
By: Edward
Quicker claims processing.
Seemed so much quicker this time. Which is great!
Insurer: Pets Best
By: Courtney
Amazing and seamless!
Amazing and seamless! Trupanion employees were exceptionally helpful and kind; and Express Pay saved me time and worry. Thank you!
Insurer: Trupanion
By: Iris
Helpful and very nice
My husband said everyone he spoke with was very helpful and very nice. And just as soon as we were approved and Murphy had his surgery the funds were in our bank .
Insurer: Trupanion
By: BEV
Outstanding Service
This was the first time submitting a claim since our insurance moved over from Presidents Choice. The CSR was helpful, answered all my questions and the emails arrived as promised. Within a few days we received a cheque to assist with the pet care costs.
Insurer: Pets Plus Us
By: Vivian
First claim processed.
First claim processed. I didn't need to do a thing. Veterinary office submitted claim and Trupanion emailed me that claim was processed. It was so easy!
Insurer: Trupanion
By: Michellel
Reimbursement was quick
In two days my claim was processed and reimbursement check was sent.
Insurer: Trupanion
By: Elizabeth
Really great service!
Super great service, I have not had any problems receiving a payment. I just wish it was easier to file a claim and I wish it was easier to get the money sent to me. Other than that A+ service.
Insurer: Nationwide
By: eric