Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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The best pet insurance company
Very helpful and friendly phone staff. Claim submission very simple. Payment was quick and was as promised
Insurer: Trupanion
By: Tim
My claims are always settled in a timely manner with no hassle.
I am very happy with the easy of the claim process. Not complicated and lengthy. Response is timely even when traveling with my dog.
Insurer: Nationwide
By: Debora
Quick turnaround
Easy to submit claims and relatively quick turnaround!
Insurer: Nationwide
By: Laurie
Fast
Fast. No problems with my Vet.
Insurer: Trupanion
By: James
Best pet insurance!
Fast and accurate reimbursement!
Insurer: Nationwide
By: Kim
So appreciative for this insurance
The best - only issue is that I find review time/payment is a bit long.
Insurer: Nationwide
By: Christine
Good pet insurance
I have not had any complaints. The claims process is simple and fast. Everything has always been covered for me. My price has gone up with pet age, but I think that makes sense, and the price is still comparable to other insurers.
Insurer: ASPCA
By: Hannah
Room for improvement
Vitusvet makes uploading claims very easy. But payment is way too slow. I waited 30 days for a $62 check. I would expect a company like Nationwide to do better at paying claims in a timely manner.
Insurer: Nationwide
By: Lauren
Easy claim filing
Quick and easy claim filing. Thank you for your help.
Insurer: Nationwide
By: Carlos
The Best Most Caring Pet Insurance Company Out There
I bought Healthy Paws insurance for my Teacup Yorkie cause it had really great reviews and previous customers said they actually pay. Other insurances I used in the past were awful but Healthy Paws for sure gets 5 stars. They were there for me for all my visits, were reasonably priced and actually paid me the 80% of what they covered. Recently my fur baby went into the hospital for a week in the critical care unit. It cost me $9000 for treatment before he came home. Healthy Paws representatives were friendly and helped me get my claims paid. I received over $7000 back. Unfortunately my baby passed away a week later, I filed his last bill which included his cremation services on the bill. Without me having to call Healthy Paws and tell them what happened, they payed my claim, sent me an email that they were sorry for my loss and went ahead and cancelled his insurance and issued a refund for that month. That meant a lot to me because it was going to be a hard phone call to make, but they were on top of things and made the process easy for me. To go above and beyond that, a week later I received a card in the mail with their deepest sympathies and a bunch of the employees signed it. Their caring and kindness meant so much to me during this hard time. The next pet I get will definitely be insured by Healthy Paws insurance!
Insurer: Healthy Paws
By: Catherine