Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Takes less than a minute to submit a claim.
When my pet goes to the vet, as soon as I get home I login to pets best and fill out my claim form. Now that my vet sends an electronic invoice, I attach it to the claim and hit send. It takes less than a minute. I don't think it could be any easier.
Insurer: Pets Best
By: Barbara
I have always been treated well
I have always been treated well over the phone and they helped me with my billing issue.
Insurer: Trupanion
By: Kim
better online banking services
Hi I have had great service with Nationwide and love the electronic deposits you are able to make; however, this last time I had difficulty on the banking end, Chase. I could not remember my password and had the most difficult time working with them to get a new password. I reached the deadline and had to have my reiembursment mailed to me which ended up taking a very long time.
Insurer: Nationwide
By: Katherine
Good
Overall Nationwide is great ! The only issue is the payment ...we were told -payments would be about two weeks ! They have been taking about a month. Breeze is doing much better ! Thank you :)
Insurer: Nationwide
By: Trevor
Easy claim process and timely payments
Very easy to file claims via email. Payments are typically processed in a few days.
Insurer: Nationwide
By: Cren
Processed my claim
Trupanion processed my claim fast and did pay the 90% as promised
Insurer: Trupanion
By: Randall
Automatic payment is helpful
Our dog had to have an emergency Laminectomy. It was nice to be preapproved right away, knowing how much Trupanion was going to cover. We also appreciated the automatic payment to the hospital.
Insurer: Trupanion
By: Annette
With Pets Best I always received a quick response to a claim as well as a refund.
I had previously signed up with another pet insurance company, but it was very expensive and they payouts were infrequent. When I changed to Pets Best I was surprised to see a quick response and almost always a check. I would highly recommend Pets Best for your pet.
Insurer: Pets Best
By: Nancy