Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Keep up the good work
The only thing I have issue with is that it takes a while for me to receive the check via mail i know i have a better and faster way to do thru direct deposit. I may have to consider it in the future. I also like the vitusvet app, very convenient.
Insurer: Nationwide
By: Helen
Such a relief
This is my first time having Pet Insurance. And I’m so happy I did it. Having the security for when an emergency happens makes everything so much better. Vet bills are expensive! I can afford a monthly payment but can not afford an unexpected large Vet bill. The claim was processed within a few days and in my bank account a day or two after that! I’ve recommended this to anyone and everyone that has pets
Insurer: Nationwide
By: Brooke
No problems at all
Very easy to submit a claim through the app. Very responsive. The last claims I put in were processed and I had the money in my account with 10 days.
Insurer: Nationwide
By: Christine
Wellness
I signed up for direct deposit and did not know I had to authorize claim it every time
Insurer: Nationwide
By: Kimberly
You helped save me money on the vet bill.
I took Ginger in for her yearly check up and rabies shot. Nationwide covered the cost of the exam and her one year prescription for Heartguard. No problems filing my claim and had my check within the promised time.
Insurer: Nationwide
By: Mark
My dog got a free month of insurance!
My dog got a free month of insurance when he came home from the Shelter. New puppy into a home with crotchety old dogs resulted in a quick case of "football face" and emergency vet visits. It was nice to have the insurance, and they paid promptly when I filed the claim online.
Insurer: AKC
By: Karen
Easy Payment
Always a simple and easy process when I am at my vet!
Insurer: Trupanion
By: Ann
Great communication
My vet's office submits my claims and within seven days I receive my reimbursement. I also receive emails from Trupanion keeping me informed of where we are in the process.
Insurer: Trupanion Canada
By: Bonnie
Satisfied customer
Quick response quick payment
Insurer: Trupanion Canada
By: David
Easy as pie
My dog hurt her paw and the cost was over 1200.00. Insurance paid over 1000.00 of that bill. Easy to file. 2 thumbs up
Insurer: Nationwide
By: Delanie