Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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The Best Customer Sevice!
I highly recommend FIGO pet insurance. Not only is the coverage a great peace of mind, bit the customer service, and ease of claim filing is phenomenal. All I do is open the app, describe the issue, photograph the vet bill and submit. My reimbursement is in my bank account in an average of 3 days! So easy!
Insurer: Figo
By: Mia
Pleasant company to deal with when calling customer service
Figo is a pleasant company to call when I have an issue about my policy payments anyting I recommend them to anybody
Insurer: Figo
By: Karen
Fast, caring and supportive response to my claim.
I've had my four (4) cats insured with Pets Best since November 2018. The cost of their premiums is very reasonable, as all of my cats at that time were under the age of five. When my oldest cat, Oscar, required eye surgery recently...Pets Best was very easy to use. The filing process with documentation is easy (assuming you have a scanner) and their response time was very good. In the interim, I was always kept apprised of the progress of my claim. I did have need to utilize the on-line chat feature of their website and it helped greatly answering my questions with understandable and concise answers.
Insurer: Pets Best
By: Ashley
You need this pet insurance!
So glad I use Nationwide pet insurance. My dog was ill and took him first to the 24 hour emergency vet. He stayed overnight. Getting through the insurance was quick and easy to do. It was a short amount of time and I had my payment sent to me. I would encourage everyone that wants pet coverage to look into this Company.
Insurer: Nationwide
By: Patricia
Fantastic. I switched from PetPlan and couldn’t be happier.
You guys are great. The app to process my claim is easy to use. I love that I can just take a photo of the invoices and send them thru the app. Your response to pay my claims has been exceptional as well. Glad I switched from PetPlan. Thanks again. Angelo
Insurer: Nationwide
By: Angelo
Easy Peasy.
I fax a claim, get email confirm of receipt, then a couple of days another email with processing info, and voila, a check in the mail.
Insurer: Trupanion
By: Denise
Trupanion is worth it!
Dogs are expensive, trupanion has paid claims timely and automated notifications are great.
Insurer: Trupanion
By: Scott
Excellent service!
Excellent fast service with no hassles submitting a claim and speedy turnaround for benefits repayment.
Insurer: Trupanion Canada
By: Kelsey
Happy camper.
My dog's claim was faxed, processed, and the cheque received in about a week. That's good service, and it always is.
Insurer: Trupanion Canada
By: John
Simple and painless
The claims process was so easy. My vet took care of everything. I was only charged for my portion and Trupanion paid my vet directly.
Insurer: Trupanion Canada
By: Natalie