Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Rip Off of Pet Owners
Bought pet insurance at recommendation of our vet---1 year ago---new puppy. Payed over $600 for the year plus $250 deductible. Got about half the $ back. Vets like you to have insurance-----easy to get more procedures accepted. At the end of the year---vet said to go onto the Whole Pet and Wellness plan---since would now cover dental and MUCH more. Went thru 3 agents before given a quote. About $1,000 per year plus the deductible. Several days later---told could not get this plan because the vet had noted some potential future knee cap problem in medical notes!! Vet will NEVER make that mistake again!!! So--having had about 18 dogs over a long life---and NEVER spending $700 in one year---excludes food---just dropped all coverage. Insurance companies are in it to make $ and the vets to get you to accept more procedures!!WOULD NOT RECOMMEND.
Insurer: Nationwide
By: DRS
Quick and easy reimbursement
Submitting claims through Nationwide is super easy and the plan is super affordable! Already saved me tons of money. Thanks!
Insurer: Nationwide
By: Alyssa
Best pet insurance hands down
Affordable rates and prompt attention to claims.
Insurer: Nationwide
By: Cathy
Very easy claim process
Was very easy to fill out the form and submit. Claim was processed quickly and I received my check in the mail within a few days.
Insurer: Trupanion
By: Jaime
Happily Insuredť
Claims are handled immediately and paid back quickly in accordance with the contract.
Insurer: Trupanion Canada
By: Catherine
It was easy and all handled seamlessly by our vet.
It was easy and all handled seamlessly by our vet.
Insurer: Trupanion Canada
By: Virginia
Love it!
We filed our claim for our cats' annual wellness visit, and it was extremely easy and took less than five minutes. The claim was paid in just a few days, and deposited to my account. Love it!
Insurer: Pets Best
By: Chad
Claim refunds
Could you please refund claim refund checks faster than 3 weeks
Insurer: Nationwide
By: Brenda
Thank God for Nationwide Pet
I don't know what I would do without Nationwide Pet Insurance. My dog had a horrific fall on ice which ended with a torn cruciate ligament; in the process of getting it diagnosed, it was discovered that he also had a luxating patella. The diagnosis was made within the guidelines of my dog's policy and so 90% of the cost of his surgery was covered. It took a long time to gather the money to put up front, but I was able to pay back money I borrowed after a very quick reimbursement (I kid you not, it took less than three weeks from the time I turned in the claim until the money was in my bank account). I think some negative reviews come from claims that do not fall within the policy guidelines (or rules) and/or some people are choosing a lesser policy for their pet. I went all out and purchased the best plan and it has paid off. I have used the vet line as well, which has been very useful for those late night concerns when my vet isn't available. All-in-all, I am very satisfied as I still have my dog. Without insurance, I would have had to have him put down as it cost $4500 just for the surgery (that doesn't count the appointments and necessary diagnostics -- x-rays -- to find out what was going on with his leg). I am on disability and so I simply don't have that kind of money and no one would have lent me money without knowing my dog was insured because they knew they would not see that money again for quite some time. Thanks Nationwide Pet, because of you, I still have my dog!
Insurer: Nationwide
By: Jeannette
fast claim processing
Nationwide has processed my claims quickly. - I've had the payment in my bank account in just 2-3 days. after submitting my claim. Also, they have paid what is promised according to the policy.
Insurer: Nationwide
By: Julie