Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Joeys vet
It would be more helpful if you provide/confirm if you will reimburse for a procedure
Insurer: Nationwide
By: Dean
Great coverage
Very easy to work with and great coverage. If I could change anything it would be the speed at which I receive my reimbursement. 30 days seems too long. Also I wish I didn't have to accept the payment every time and that it would just be automatically direct deposited into my account.
Insurer: Nationwide
By: Alanna
Love my pet insurance,( Nationwide),never a problem with anything. Thank you
Terrific Pet insurance,I mail in the bills and the return is so helpful,usually in about a month. It's a big help,because the Bill's can add up .
Insurer: Nationwide
By: John
Horrible Customer Service
I have been with Nationwide since 1998 over the lives of 3 Dobermans. Until the last 2 years I had been very happy with this company. However, there has been an incredibly sharp decline in their handling of claims and customer concerns over the last 2 years. I submit claims electronically and they claim they never got them even though my computer shows that they did. I FAX claims, have a receipt from my machine showing the FAX was received and they claim they never got it. Claim processing used to take a maximum of 2 weeks and now it is over 30 days. If you call, the Customer Care reps give wrong info and wrong status reports on claims. I called just this a.m. and Vanessa's response to my question was "I don't know.". I will never insure another dog with Nationwide again.
Insurer: Nationwide
By: Barbara
Excellent customer service!
Such great service, fast reimbursement and always pleasant to deal with on the phone! Thanks for helping us take care of our pets!
Insurer: Nationwide
By: Julie
Excellent Service
Thank you for being so responsive when it comes to reimbursement of claims. I'm happy I purchased the insurance and glad to have it when I need it.
Insurer: Nationwide
By: Maggie
Service deterioration
Over the past year, Nationwide's service has deteriorated. It took over two months to review a simple request to remove a pre-existing limitation when all that was necessary was to read a few pages of records to see that the condition had been gone for over 6 months. Also, it took over 30 days to process a simple claim for an antibiotic. Also, I am anticipating an unusually large increase in my premium.
Insurer: Nationwide
By: Marc
The best, no hassle, fast processing, great customer service.
Absolutely. I submitted my last claim on Monday and today, Friday, my refund has been issued.
Insurer: Embrace
By: Doris
fantastic
I have had other insurance companies for my pets but ASPCA is the best ever. I always recommend to everyone. Fast payments on your claims. Everyone is great to help if you have any questions. They even call you after your claim to see how your pet is doing. I can't say enough.
Insurer: ASPCA
By: Mary
Nationwide is awesome!
Nationwide takes great care of my furbabies. I have two furbabies (Black Lab and German Shepherd) both are on the Nationwide Pet Insurance. I've never had any problems when submitting a claim for either one of my furbabies. Nationwide Pet Insurance is so easy to submit a claim and they reimbursed me for the vet bills in a very timely manner. I've recommended Nationwide to many of my animal lover friends, if they are looking for insurance for their pets. Pets need insurance too just like humans do! Thanks Nationwide.
Insurer: Nationwide
By: Bonnie