Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Figo provides great service for a great price.
FIgo has been easy and efficient to work with. Their plans have fair-prices, good coverage, and they process claims quickly. We have had other pet insurance but none have been as pleasant as figo. We are very satisfied with their service!
Insurer: Figo
By: Jennifer
Questions of Customer Service
I am a recent "joiner" of pet insurance. When my mom passed she left us her two dogs which makes a total of 4 in the house. I started to calculate wellness visits, and heart work meds as well as two possible needing dental work this year or what if there were an accident. A few months into buying this through my employer's benefits, we had an accident. Dog hit by car. Not fun. But I have to say the process was super easy. I even wrote Customer Service to ask a question and they were quick to reply and with good info. A few months later it was time for heartworm med. Again I submitted my claims which were super easy, Three dogs had their claims paid but one didn't Again I wrote Customer Service, Again, super quick to reply and they replied with good info. That dog's claim was coming through just got a little delayed. Great Service and we are feeling very safe knowing if something were to happen again like our dog being hit, we have security.
Insurer: Nationwide
By: Amanda
Love Trupanion
Easy claim submission process and very prompt payment.
Insurer: Trupanion
By: Michelle
Quick and easy service
Quick and easy service
Insurer: Trupanion Canada
By: Mark
Very easy process
Very easy process and quick return
Insurer: Pets Best
By: Pam
Best insurance!
Chassy tore her ACL and needed surgery. She had surgery right away. Since I have been with Pets Best for 7 years I knew I did not need to call for an okay all I needed to do was file the claim. Best insurance! Best thing I ever did for my little girl. Thank you Pets Best!
Insurer: Pets Best
By: Janel
Seamless
We have had an ongoing treatment for our dog's cancer and are very thankful for our Pets Best coverage throughout. Once we were deemed eligible for benefits, the process for claims and payment was seamless
Insurer: Pets Best
By: Thomas
I got my insurance payment very quickly and it was deposited straight into my bank account.
I submitted three claims all at once for all three of my cats. I believe it said it could take up to 60 days to review the claim, so I wasn't really watching for it. I was very surprised when I received my reimbursement in about two or three weeks. I signed up for electronic payment, so the funds were deposited directly to my bank account, saving mail time and a trip to the bank for me. It was great!
Insurer: Nationwide
By: Anne
Great claims processing!
Easy and quick turnaround.
Insurer: Trupanion
By: Bob
Your the best
Great service fast payment have been with you for over 12 years
Insurer: Trupanion Canada
By: Roy