Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Easy claim process.
Easy claim process. Quick turn- around on payment. Thank you!
Insurer: Trupanion
By: Michelle
Everything was taken care of
Everything was taken care of quickly! I have never had a problem with this Company! They have paid me right away! Which I am very thankful . Thank You!
Insurer: Trupanion
By: Angie
Fast claim process
Fast claim process directly from vet clinic
Insurer: Trupanion
By: Nadine
Helpful but takes a while
I have had VPI and now Nationwide for the past 7 years and it has helped me tremendously. The process to submit a claim is very easy but the turn around time seems very long. If I had one recommendation it would be to implement a 5 day response time but other than that it has been good.
Insurer: Nationwide
By: Robin
Always had positive results on claims.
Never any surprises. This is my 3rd pet coverage with Nationwide Pet Insurance. Now you don't have to wait for a reimbursement check to come in the mail. You can choose to have it deposited directly to your bank account.
Insurer: Nationwide
By: Susan
Never an argument
There is never an argument with coverage and the reimbursement is amazing. Trupanion really helps me provide the best care for my furry children.
Insurer: Trupanion
By: Luciano
Very easy claims process.
I filled out the claim form online and uploaded my receipts which was a very easy process. I was notified a few days later that the claim was approved with a very specific explanation of benefits. The funds were in my account a few days after I filed the claim.
Insurer: Pets Best
By: Anne
I'm going to blame technology
I'm going to blame technology but if I have insurance which I pay a premium every month when I make a claim my expectation is to have is processed before I leave the vet office. This time that didn't happen and had to pay the full amount which I wasn't expecting to have to do. Yes I was told I'd receive a refund once processed but wow.
Insurer: Trupanion
By: ELISA
Deductible was really not helpful
I don't like the fact that the money from the claim was put towards my deductible instead of me receiving the money. I paid out of pocket so putting it towards the deductible was really not helpful.
Insurer: Trupanion
By: Hadassah
Having Embrace pretty much saved our dog’s life and kept us from stressing about getting him treatment!
When our 7-year-old Boxer went from happy zoomies to lethargy and pale gums in a matter of hours, we rushed him to our nearest emergency vet. We didn’t know what to expect, and when we were told he had an internal bleed that would kill him in a matter of hours, we were devastated. Making it even worse, they suspected hemangiosarcoma. Still, there was a 33% chance it wasn’t cancer, and the only way to save his life and find out was a very pricey splenectomy. Thanks to our coverage from Embrace, we didn’t even have to think twice about giving the green light to the surgery. Our boy made it through with flying colors, but the hemangiosarcoma diagnosis was sadly confirmed. However, again, because of Embrace, we were able to get him the traditional chemotherapy AND integrative oncology treatment that he needed. It had been three months already, and our boy is simply a miracle. (AND we had our reimbursement from Embrace before our credit card statement with the surgery on it even posted!) We couldn’t have done any of this without Embrace.
Insurer: Embrace
By: Jen