Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Great coverage, but response time of claim was slower than expected.
Sasha got bit by a copperhead and needed to be treated. She got bit on the tongue and was drooling and bleeding. We had to take her to an emergency vet clinic due to the late hour of the bite. She stayed overnight and was treated. The total claim was about $1000. The insurance paid 90% after the annual deductible, but it took several weeks to get reimbursed.
Insurer: Nationwide
By: Robert
BEST INSURANCE!
Excellent insurance to have for your pets. I’ve have Trupanion for both of my dogs and they have covered my claims at 90% after my deductbile was paid. They are also very quick to send out the payment. I love Trupanion.
Insurer: Trupanion
By: Diane
Paid my claim
I have had this insurance for about 5 years for my Great Dane. I never used it til recently. The claim was paid in a timely manner.
Insurer: Embrace
By: Marietta
Excellent coverage and speedy response
I prefer submitting my claims by US mail and I get a quick acknowledgment that you’ve received it. Three plus weeks to receive reimbursement may seem a long time to most but I don’t use electronic funds transfers and the time it takes a check to reach me is quite satisfactory.
Insurer: Nationwide
By: Ann
Exceeded my expectations
The entire experience has been great from the beginning. Signing up was simple, the VitusVet app made filling a claim super easy, and my reimbursement came faster than I had expected. So happy I signed up for nationwide pet insurance.
Insurer: Nationwide
By: Heather
Quick, Easy & Dependable
I have been very happy with Nationwide! Our pup has been to the vet many times in our short year having him and the claims have been turned around quickly! The text message service has made it simple and FAST! We know he is in good hands and that we can get him checked out without worrying we can't afford the trip.
Insurer: Nationwide
By: Laura
Appreciate the emails after claim is sent from vet & the prompt payment
Love the communication via email. You always keep me posted w/a status of the claim. Payment is prompt & was most helpful when Finn was attacked at the dog park a few years ago. I've recommended Nationwide to several friends.
Insurer: Nationwide
By: Jean-Marie
HealthyPaws set an entirely new bar for me when I think about what customer service should be like.
I made a joke the other day about wanting to quit my job and go work at HealthyPaws because my experience with them has been unlike anything I've had with any other company before. Let me tell you about my dog, Maddie. She's only a bit over a year old and she's the happiest, most loving, silly dog I've ever known. She was fully vaccinated; never even a single day late for a shot or a booster. She spoiled rotten and I take every step possible to make sure she is healthy and being taken care of. I noticed she wasn't feeling well so ended up at our regular vet 3 days in a row doing X-rays, ultrasounds and ultimately just getting meds to treat what we suspected to be just a bad upset tummy and bout of diarrhea and nausea. Unfortunately the 4th day she was rushed to the doctor, unresponsive and covered in blood and drool from throwing up all night. After who knows how many tests, my doctor figured out that she had Parvo. Parvo? Yep. My fully vaccinated dog apparently had the worst luck in the world and would spend the next 7 days in puppy ICU/Isolation fighting for her little life, all while I was sitting at home feeling like I'd gotten hit by a train myself. The VCA is expensive; the waiting times are insane; it feels busier than busy every time I'm in there, but when my dog was dying I had the unfortunate pleasure of seeing exactly why all of those not-so-fun parts of visiting them are true. The bills added up....and they added up QUICKLY. I paid few days in a row, but then called HealthyPaws (frantically) to make sure that all of this was something that would even be covered. Not only were they the most compassionate, loving, and kind group of people I've ever spoken with, they also took over EVERYTHING and made sure that all of my reimbursements were sent via FedEx overnight and they called the hospital directly to inquire about being able to pay them directly to take the stress off of my back. Once everything was said and done my dog was home, safe and happy, and HealthyPaws made an epically terrible experience a lot less stressful. I don't think I could possibly say enough good things about my interactions with their employees and the kindness they showed me. I will be a lifelong customer, and a very very happy one.
Insurer: Healthy Paws
By: Sarah
You are very quick to settle the bills we send you and never dispute a claim. We are very happy with the coverage you provide.
We have been impressed with the quality of the insurance program we purchased. It has a very wide range of services it covers. We are very satisfied with amount of reimbursements we received. This every pet owner should have a policy like this.
Insurer: Nationwide
By: Elizabeth
Quick and easy form and claim process
My older dog had a sudden stomach bug and had to be hospitalized. After the vet gave the quote I called to double check my coverage since it was my first claim. The response was quick and reassuring. The claim paperwork was seamless and I received my refund in a timely matter. I’m so glad I did my homework picking this plan, it’s exactly what I needed in adopting an older dog. I feel at ease that I have it!
Insurer: Nationwide
By: Julie