Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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The Platinum Standard
The unequaled, Platinum Standard of Service that Trupanion provides is, in a phrase, “beyond incredible!” From the reasonable premiums to the ease of claim submission to the personal manner when speaking with representatives, Trupanion sets the highest of standards!
Insurer: Trupanion
By: Dr
Claim Process
THE ONLY THING I WOULD WANT CHANGED TO MAKE THIS A BETTER EXPERIENCE IS THAT THIS INSURANCE BE HANDLED LIKE OUR INSURANCE. I DON'T LIKE THAT YOU HAVE TO PAY IN FULL UP FRONT. I HAVE BEEN FORTUNATE ENOUGH TO BE ABLE TO DO THAT BUT PAYING OVER A THOUSAND DOLLARS UP FRONT IS NOT EASY AND I AM SURE IT IS IMPOSSIBLE FOR ALOT OF DOG OWNERS. I SUGGEST NATIONWIDE LOOK INTO PAYING THE VET DIRECTLY TO HELP EASE THE PAIN. AS IT IS, IT'S DIFFICULT DEALING WITH A SICK OR HURT PET AND HAVING TO WORRY IF YOU WILL BE ABLE TO PAY FOR SERVICES NEEDED.
Insurer: Nationwide
By: LAURA
So Far So Good!
I recently submitted a bunch of claims electronically and the turn around time for reimbursement was very fast. I procrastinated about sending in the forms but once I did, I was really impressed with the response from the company and how fast I received payment. I heard good things about Nationwide Pet and they are proving to be as good as they/and others say they are.
Insurer: Nationwide
By: Laurie
Excellent service and reimbursement time!
Excellent service, response time, and reimbursement turnaround.
Insurer: ASPCA
By: Anthony
Should have direct deposit to bank without sending a check
Use direct deposit to banks instead of sending checks for claim reimbursement
Insurer: ASPCA
By: Emil
NEW POLICYHOLDER - EVERYTHING LOOKS GREAT
EVERYTHING STRAIGHT FORWARD EXCEPT PAYMENT FOR CLAIM. RECOMMEND A "TEXT" APPROVAL OPTION FOR PAYMENT OF CLAIM VERSUS 100% EMAIL.
Insurer: Nationwide
By: JIMMY
Thank you
Thanks to your quickness and professionalism I was able to keep my schnauzer alive for way longer than I could’ve without insurance. I appreciate the support I’m getting now for my lab. Able to pay my credit cards much quicker with your help.
Insurer: Nationwide
By: Carolina
Fast and efficient
Claims paid quickly and fairly. Payments received through Chase Pay which is secure but not overly user-friendly.
Insurer: Nationwide
By: York
Fast service
Fortunately my last claim was just for reimbursement of Penny's annual exam and vaccinations. I was pleasantly surprised at how quick I received my money.
Insurer: Nationwide
By: Ann
Questionable business practices
I cancelled a policy with Trupanion, only to have them bill me for two months after the cancellation was received. I did not have an active account with Trupanion at the time. Trupanion went into an inactive account, where my billing information had been kept, and billed me without authorization. Only when I questioned, and emailed several times, did they respond and issue a partial refund. They pro-rated my refund - when they didn't even have authorization in the first place, and pro-rated a refund on a cancelled policy! I have other pet lover friends that are with Trupanion and have mentioned to me lately that they are not the company they used to be. It's extremely disappointing.
Insurer: Trupanion Canada
By: Carol