Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Very upset with Embrace they would not cover my dog's surgery for kidney stones since he had them in 2017 different stones.
I wish I had not signed up for this coverage as Embrace is being very unfair in payment on a major surgery to save my pet's life. Yes, he had kidney stones in 2017 but obviously these are not the same stones but new ones. How can you say they were preexisting. And to not even pay for even the endoscopy that removed the stone blocking urination is horrible.
Insurer: Embrace
By: Theresa
Very straighforward, allowed me to think about my cat and not about my wallet
My 3-year old cat had a very crooked tooth and was sent to the dentist. He ended up needing 7 teeth removed (poor guy), unexpected for sure. I was able to see a veterinary dentist, and thanks to Nationwide my mind and energy was focused on Wallaby and not how it will affect my bank account. The process was very easy, filled out one form and sent the vet record via fax. A few weeks later they sent me a reimbursement check. Not sure that there is a way it could have been easier.
Insurer: Nationwide
By: Lori
Good service
We were able to receive our claim quickly and conveniently with electronic payment.
Insurer: Nationwide
By: Maritza
Thank you for caring
I'm so lucky to have this policy! My claims are paid quickly!! I love being able to start my claim and get reimbursed from my phone!
Insurer: Nationwide
By: Dena
Too long to get reimbursement
I really enjoy the website and ease of applying for our refund. It just takes so long to get refunded. Otherwise, I am pleased.
Insurer: Nationwide
By: Justine
Very easy claim process with no surprises on coverage.
I have Nationwide Whole Pet With Wellness Plans for both of my dogs. One we adopted from the pound at 7 years old and one we have had since a puppy. We have had wellness visits and injury/illness claims for both dogs. The claims process is easy (there is an app and you take pictures of the receipt with your phone), then once the claim is processed you can have direct deposit to your bank. Very easy and straightforward. Coverage was always exactly what I expected, doesn't cover nail trims, tax, environmental disposal fees.
Insurer: Nationwide
By: Chandra
Prompt seamless reimbursements.
Very prompt seamless reimbursements directly deposited into bank account. Recommend.
Insurer: Nationwide
By: Cristina
Over all everything is good.
The only thing I feel is the reimbursement is a bit long, as far as time, to receive.
Insurer: Nationwide
By: Rose
Phenomenal Company!
My 5 year old golden retriever, Apple, had a herniated disc in her back requiring delicate neurosurgery and many days of ICU followup. I cannot express how thankful I was that she was protected by a Healthy Paws policy! It allowed me to get Apple the very BEST and updated treatment available including the use of the hyperbaric chamber which was pivotal in her speedy recovery. I was so impressed that Apple's Healthy Paws policy had no maximum, did not exclude anything my doctor ordered and my claims were processed in a couple days!. Apple's claimwas thousands of dollars and it was paid with no issues or hassle! What a relief it was for me to know my fur baby could have all this and I did not have to worry about how I was going to pay the bill. I will always make sure my dogs are insured by Healthy Paws! This is an incredible, irst rate company that I will continue to recommend to all my friends.
Insurer: Healthy Paws
By: Kathy