Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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I am always pleased
I am always pleased with customer service and speed of payment to me.
Insurer: Trupanion
By: Barbara
Everything was explained
Everything was explained and it was processed fast.
Insurer: Trupanion
By: Julie
Thank you Trupanion
The vet was able to process their portion of the payment directly with Trupanion and I was just left with deductibles and 10% of the surgery. I did have questions but the CSU was very helpful. Thank you!
Insurer: Trupanion
By: Ilene
Thank you Trupanion!
I have only needed to use the insurance once in the years that I have had it, I have been very fortunate. However, when I did need them this year, they were amazing. Simple to submit my claim and fast payment. Thank you Trupanion!
Insurer: Trupanion
By: Agnes
everything is easy
everything is easy to understand and to submit
Insurer: Trupanion
By: Laici
It's so simple
It's so simple, just fax you the claim form and you take care of the rest. No hassle or problems. and the refund is in the bank with in a week. Trupanion is great. Thank You
Insurer: Trupanion
By: Wayne
Great Insurance
Thank you So much for asking about Josie! She is doing well and Nationwide came thru with paying these huge bills big time ... THANK YOU SO MUCH
Insurer: Nationwide
By: Mimi
Very good pet health insurance!
Having had animals for years I fully appreciate the need of having pet insurance. Thus, in 2013, after adopting a couple of kittens I started shopping for pet insurance. I came across HealthyPaws, did my research and decided to give them a try. Premiums were reasonable. A few years later one of the kitties died accidentally. HealthyPaws sent me a sympathy card, hand signed by the employees. At about the same time my remaining cat started developing chronic UTIs and skin infections, necessitating treatment every 2 months. I submitted claims to HealthyPaws, via an in-phone app and was pleasantly surprised how eassy the whole process was, time and again. The claims were adjusted within hours and the check on the way within a couple of days. Simple, curtious and no drama. No questions asked. Just very recently my cat had a surgery to fix the issue of chronic infections. She had to be hospitalized for 10 days but recovered very nicely. HealthyPaws did not disappoint. The invoice was paid at 90% rate, check sent within days and a nice letter inquiring about kitty's health was just recently received. Amazingly nice and humane service. wish my health insurance was so reasonable and accommodating! Thank you HealthyPaws!
Insurer: Healthy Paws
By: Joanna
Fast refund
Good insurance, fast refund and very clear.
Insurer: Nationwide
By: JESSICA
Not sure
It takes waaaaay to long to get payments.
Insurer: Nationwide
By: Victoria