Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Reimbursement Time
Wonderful service, works fantastically, however the reimbursement time is very long, typically a full month.
Insurer: Nationwide
By: Nancy
I’m happy to have Trupanion for Emma
The internet was 40.00 lower than a phone quote. The girl could not give an explanation. I answered the questions exactly the same. I purchased through the web quote. I’m not comfortable with that difference and worry about the annual renewal. I have used this insurance yet.
Insurer: Trupanion
By: Ulla
Love the express option
Love the express option so it can all be done right at the vet clinic!
Insurer: Trupanion
By: Dani-Rae
Direct billing is the biggest perk
Direct billing is the biggest perk and their customer service is outstanding! I always have an easy and pleasant time with them on the phone.
Insurer: Trupanion Canada
By: Kristi
Excellent support
Excellent support and fast payment of claims
Insurer: Trupanion
By: Deborah
I was very pleased
I was very pleased at how easy the online claims process was and how quickly the claim was processed.
Insurer: Trupanion
By: Gina
Quick claim payment
very prompt payment.
Insurer: Embrace
By: Jim
Nationwide has exceeded my expectations.
Filing a claim is super easy. I submit it with my phone and after a short review process the payment is deposited in my checking account. (The claim process should be this easy with my own healthcare policy). Our dog needed to be anesthesized to have a biopsy done and it was nice to know I had coverage. I didn’t need to get prior approval to get the claim covered. I just submitted the necessary documentation and the payment followed quickly.
Insurer: Nationwide
By: Stephen
Best decision I could have made for me and my sweet fur-baby
I have both medical and wellness for my cat Merlin and it has more than paid itself off. Best of all is that I can actually afford the monthly payment! I just always assumed that pet insurance would be crazy expensive. I love the fact that I don't have to worry if I can afford to bring Merlin to the vet when he needs to go. I want to give him the best care I can, and Nationwide makes that possible. Nationwide handles and processes my claims so quickly and also makes it so easy to use. I have found everyone I have spoken to to be just lovely and so helpful on the phone and they have the answer to any questions I may have. I also like the fun stuff that I get in newsletters like the contests (pet names, costumes etc). I recommend Nationwide Pet Insurance to all my friends for their pets!
Insurer: Nationwide
By: JOANNE
Nationwide has been great
I love the Chase payment system. You receive your claim reimbursement so much faster
Insurer: Nationwide
By: Kim