Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Quick to review
Quick to review the claim as well as payment received.
Insurer: Pets Best
By: Jill
Quicker than expected!
Pets Best worked quickly to have my claim settled and payment was deposited quicker than expected!
Insurer: Pets Best
By: Ashley
I appreciate the quality processing of my claim as submitted.
Once the waiting was up, processing was efficiently done yesterday (the 25th) by Kelsie and claims staff. I was quite surprised to see the benefits in my checking account today, the 26th. Altogether good work.
Insurer: Embrace
By: Sam
Great online portal
I really like the online claims portal. It allows me to submit everything very easily and I can check to see where my claims are at in the process. I also really like the direct deposit reimbursement - no more driving to the bank!
Insurer: Pets Best
By: Sarah
100% satisfied
Claim notification comes immediately after the vet submits it through an email. Following payment is also processed within a few days which never happened with the policy I had with another insurance company. Even when there was a delay, I received an email notifying me about the delay and its reason. I am 100% satisfied!
Insurer: Pets Best
By: Miho
Great online portal
I really like the online claims portal. It allows me to submit everything very easily and I can check to see where my claims are at in the process. I also really like the direct deposit reimbursement - no more driving to the bank!
Insurer: Pets Best
By: Sarah
I can say it in one word “AWESOME”! Thank you
I have nothing but wonderful experiences with Nationwide. It’s an amazing company for dog insurance. Payment never takes more than 2 weeks from time it is submitted and payment has been wonderful especially when both our dogs needed knee surgery. I’m glad I took Nationwide over other dog insurances. Thank you Nationwide
Insurer: Nationwide
By: Pat
You take too long to pay claims
Too slow in paying. Claims
Insurer: Nationwide
By: Edgar
Great Company To Work With
We have had Trupanion for 8 years for our dog and 5 years for our cat. Our premium for the two of them is currently $113/month (goes up every year). For the past 2 months, our cat has had a severe medical problem requiring critical care, blood transfusions, bone marrow biopsy, a feeding tube, numerous lab tests, numerous meds, special diet, and he was recently put back into Critical Care yesterday for an infection of his feeding tube. Things are not looking good.. So far the bills have run approximately $17K and Trupanion has paid his claims promptly. The first claim usually takes awhile since they have to get the paperwork and info from the vet, etc., but since then our claims have been processed very quickly. No, they don't pay for exam visits (including our CC dr. visits which are $125) or taxes (here in MI 6%), but without this insurance we would have had to put him down two months ago. Like I said, things are not looking too good today, but at least if we have to make a decision to euthanize, at least it won't be due to cost. They have been supportive and kind when communicating with them. Can't ask for too much more than that. I would also recommend that people look into CareCredit; they have a six months/year same as cash for veterinary care.
Insurer: Trupanion
By: Jackie