Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Quickly reimbursed
My puppy was spayed. It took me a long while to decide to do it, but after her procedure I was quickly reimbursed for her procedure and even the pre-lab bloodwork
Insurer: Pets Best
By: Shannon
It can't be any easier
Scan, submit claim, done!! It can't be any easier. Receive submission confirmation and days later an explanation of payment followed by money being put into our checking account. Simple as that! What more can be said.
Insurer: Pets Best
By: Patrick
Claim payment could be quicker
Filing a claim is quick and easy when I email or fax but why does it take 5-6 weeks to receive a reimbursement? With technology, there should be no reason for long processing. Other than that, I am satisfied with the service.
Insurer: Nationwide
By: Gail
Great communication
Great communication, and quick payment. Thank you.
Insurer: Pets Best
By: Michele
Such an easy process
This is our first time purchasing pet insurance and using pet insurance. It was such an easy process to file the claims for my 2 dogs. I was very satisfied with the short time it took to get reimbursement. I'm glad with our choice to choose Pets Best.
Insurer: Pets Best
By: Buddy
Pet insurance you can trust
This is the only pet insurance that pays you back % of your claim. However, the processing of claims is too long given that everything can be done electronically. I also didn't appreciate when renewal time rolled around, the premium had gone up $25 per month. Although they say its not based on the amount of claims you have, no other reason makes sense. My hope is that this won't become cost prohibitive as my 3yr old dog ages and I have to cancel the policy. I am happy with the service, just a couple of tweets are in order.
Insurer: Nationwide
By: Cynthia
Thank you for Guy Health issues
I really appreciate your business I think I have the best protection plan that you guys offer thanks for everything my only concern is that you guys take so long to issue a payment
Insurer: Nationwide
By: Carl
Thanks for provideng Pet Insurance!
Folks have been great about payment of insured pet care.
Insurer: Embrace
By: Stephen
Claims take too long to process.
While I always appreciate being reimbursed for the expenses, it takes quite a while to received it. Most take 30 days or more. Would like to see it faster.
Insurer: Nationwide
By: Carol
Great customer service
I love doing business with Nationwide. It's very easy to file a claim, and even easier to receive payment electronically. Having a Great Dane I knew it was important to have pet insurance. I've always been happy with the amount of my refunds, especially after TPLO (knee) surgery! And I really don't think the monthly cost is unreasonable. As long as I have a pet, I will have Nationwide insurance.
Insurer: Nationwide
By: Kim