Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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The Best pet insurance
My chihuahua puppy broke her metatarsal bones, fancy word for toes. I submitted the claim using the app. Easy and hassle free. Everything was done an about a week. From the proscessing the claim to reimbursement. They still continue to cover every bad age change every week. Even after my surgery reimbursement of $2500. And what really put the icing on the cake. I had a team member reach out to me personally and ask how my puppy was doing and how the surgery went.
Insurer: Healthy Paws
By: Ashley
Quick, no-fuss reimbursement of wellness claim
I enrolled my puppy not just in the insurance, but also in the BestWellness program. I submitted the claim for her Flea/Tick & Heartworm prevention medicine on Oct 3, on Oct 4 I got the EOB and notice that my claim had been processed. No fuss. I am pleased with the coverage Pets Best offers, and the wellness program is great for my young dog. Couldn't be happier with my decision!
Insurer: Pets Best
By: Lara
Very pleased with claims process and Pets Best.
My vet's office submitted the claim and with a week the claim was paid and deposited into our bank account. We are very pleased with the entire process and Pet's Best.
Insurer: Pets Best
By: Kathy
Incredibly caring
Everyone was incredibly caring when we spoke on the phone, and was very quick and responsive to getting us the preapprovals for treatment. Once we had invoices for the emergency care, we submitted and they were quickly approved and paid, and even payment was received quickly. Everything was so easy to address and I couldn't have asked for anything better!
Insurer: Trupanion
By: Jessica
Pets Best IS Best!
Pets Best has consistently paid our claims in a matter of days and exactly the way they said they would! Well worth the investment in our little London!
Insurer: Pets Best
By: Kellie
Can't be any happier with Pets Best!
I couldn't have chosen a better insurance than Pets Best. It's a peace of mind to know my fury baby is protected from yearly check ups to accidents and illnesses. My interaction from customer service to claim processing and benefits approval has been easy to understand. I can't be any happier with Pets Best!
Insurer: Pets Best
By: Maria
The entire process was so easy.
The entire process was so easy . The time from submitting the claim to receiving my check was amazingly quick. All my claims and interaction with the company have been positive and stress free. It could not be better. KHB
Insurer: Pets Best
By: Kathy
Appreciated the online process and communication
I was able to submit my claim online. I received emails acknowledging my claim and giving me an approximate timeframe for payment. The payment was deposited into my account as indicated. I appreciated the communication at each step so I knew what to expect and that payment was made as promised.
Insurer: Pets Best
By: Cynthia