Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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From Claim to Paid, in less than a week!
My little Maltipoo had to go to the emergency room with acute back pain at 3am. The doctor treated Tiger and he was released that same morning. I filed a claim that same day to reimburse me for upfront costs I paid for an after hours visit. Trupanion reviewed the claim and approved it in 3 days. I was setup for direct deposit and had funds in my account within 5 days of my claim. With a traumatic event, the last thing I wanted to worry about was the financials... and Trupanion was true to their agreement. I will be a lifelong customer with service like this! Lonnie
Insurer: Trupanion
By: Lonnie
Great Product
We have had our pet insured with Nationwide since he was a puppy. Didn't really make much use of it in his younger years, but as he has aged, it has been very beneficial. Website is easy to use. Payments are prompt and we have had very few problems with the coverage over the past almost 10 years. I highly recommend the product.
Insurer: Nationwide
By: Mark
Great Product
We have had our pet insured with Nationwide since he was a puppy. Didn't really make much use of it in his younger years, but as he has aged, it has been very beneficial. Website is easy to use. Payments are prompt and we have had very few problems with the coverage over the past almost 10 years. I highly recommend the product.
Insurer: Nationwide
By: Mark
You're great
Credit is due to my vet's office for filing my claims--they're great. I look for your email of receipt. Unless you need additional info, I receive a response in mere days--you're great!
Insurer: Pets Best
By: Barbara
Never have any issues
Never have any issues with any claim submissions because Pets Best always explains in detail on an EOB reason for claim $ amount & member $ responsibility. Too bad people medical insurance was this easy.
Insurer: Pets Best
By: Donna
Raised rates with no notice and never responded to my request for info
They raised my rate 25% with no notice. I'm on auto-pay and suddenly I had less money than I thought that month. Lo and behold my premium was different! I sent customer service an email and two weeks later they still haven't written back. The least they can do is warn you when they are going to raise your premium, and maybe respond? I never actually used the insurance so I can't comment on that but if their response time is any indication stay away.
Insurer: Healthy Paws
By: Alexana
I'm so glad you covered rehab.
The initial reimbursement for the MRI and Surgery took a very long time, but after that, the coverage is being made more regularly.
Insurer: Nationwide
By: Jessica
Good but payment processing could be better.
Good company but payment processing is slow. 30 days is just too long when large vet Bill's need reimbursement. Otherwise, great customer service. Thank you.
Insurer: Nationwide
By: Rosemary
Quick and painless
I submitted my claim and received a response and reimbursement in a quick and simple way. My payment auto transferred to my bank and I am very impressed!
Insurer: Nationwide
By: Kristen
With Embrace you CAN afford to insure your pet
I looked for affordable pet insurance could not afford any ! Embrace let’s you choose your plan. Their customer service is by far the best. I turned in my first claim last week. It’s so easy one peice of paper your vet fills with your invoice. They have already paid my claim!! I chose direct deposit. Don’t look any further Embrace is what your looking for
Insurer: Embrace
By: Brenda