Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
Other Categories
Trupanion is quick
Trupanion has quickly and efficiently, being very fairly.
Insurer: Trupanion
By: Albert
Trupanion is a great company.
Trupanion is a great company. When my dog has a medical expense Trupanion is always quick to get my reimbursement to me. I highly recommend them!
Insurer: Trupanion
By: Shana
very straight-forward
very straight-forward arranging payment through vet s office - timely response thank you!
Insurer: Trupanion
By: Russ
Processed in a couple of days
My pet was due for a regular check up. I paid the fee, uploaded the receipt for reimbursement, the claim was processed in a couple of days.
Insurer: Pets Best
By: Marcie
Ignored my claim letter, did not compensate for my dogs major injury “fibrocartilagenous embolism” even though it’s covered
My dog Oklee had an FCE in June. Nationwide covered a decent amount of what is on my major medical plan, except they did not cover any portion of his FCE!! I am furious at this. I have called and I was directed to send an explanation letter with all his paperwork and I heard nothing back. I have submitted multiple fce claims with no coverage. I have been a loyal insurance holder and I am incredibly frustrated with this.
Insurer: Nationwide
By: Katie
Easy as pie!
Nationwide claims process is very easy to complete, leaving me more time with my injured dog. The only downside is the amount of time to receive payment once the claim is submitted.
Insurer: Nationwide
By: Libby
So far I'm very pleased. Nationwide has been easy to deal with
I'm pleased so far. Submitting claims was easy, and payment was processed fairly quickly.
Insurer: Nationwide
By: JAMES
Mostly good, BUT...
You're VERY slow at paying, taking over a month, sometimes 2!
Insurer: Nationwide
By: Stephanie
Nationwide is on your side
Even though you have to pay upfront and wait for the claim to go through, you will be happy to know that a check will be coming soon. Your pets are worth it.
Insurer: Nationwide
By: Robert
love trupanions express checkout
My questions have been answered and I didn't have to wait along time on hold. I love trupanions express checkout at the vets office we just wait while they submit the invoice and within 15 min. to get the price I have to pay without having to pay the full invoice and wait to be reimbursed.
Insurer: Trupanion
By: Cheri