Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Excellent customer service
Excellent customer service and quick turnaround with payment :)
Insurer: Trupanion
By: Libby
Easy and quick.
Easy to file. Quick payment
Insurer: Pets Best
By: Jim
Very impressed on quick claims process.
Very impressed on how quickly the claims we're processed and I received payment.
Insurer: Pets Best
By: Maureen
Amazed at quick claims handling time!
I am still amazed at how quickly my claims are handled and paid! I had another insurance company for my last pet and it was a nightmare trying to deal with them. Took months to get reimbursed. So so happy I did my research and decided to go with Pets Best for my puppy. I have recommended your company to several friends and relatives. Thanks to all of you for a job well done!!
Insurer: Pets Best
By: Joan
ease in getting started
ease in getting started and claim forms sent by vet.
Insurer: Trupanion
By: Patricia
Exceptional claims experience.
It was very easy to submit my information. The claim was processed very quickly and I had payment in just a few days. An exceptional experience.
Insurer: Pets Best
By: Sandra
Been very happy with the insurance
Been very happy with the insurance and the money gets deposited into my account very fast after I submit a claim
Insurer: Trupanion
By: Elizabeth
Easy to use
Fast approval- easy to use with the online claim submit option.
Insurer: Trupanion
By: Grace
Fast in reimbursement
Most of the time Trupanion is fast in reimbursing our money back.
Insurer: Trupanion
By: Erica
Process went smoothly
It's the only time we have had to submit a claim (thankfully), so It's a limited sample size, but the process went smoothly. I didn't have direct deposit set up, so we will have to wait for a mailed check, but that's okay.
Insurer: Trupanion
By: Jessi