Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Reimbursement takes way too long
The reimbursement checks takes way too long to receive.
Insurer: Nationwide
By: Joe
Very fast claim processing and reasonable premium
I broke the tip of my dog's tail by closing the car door on it. The poor dog ended up having to amputate the end of her tail, wearing the e-collar and all that. The whole thing cost over $1k, so I filed a claim. My claim was processed and I got my check in a week, which is great. My dog is all healed, the tail looks okay, we are just waiting for her fur to grow back.
Insurer: Nationwide
By: Soo
so slow!
My only issue is the very slow process of reimbursement.
Insurer: Nationwide
By: April
Nationwide Pet Insurance Coverage is excellent
Very responsive to inquiries and prompt in reviewing and processing the claim. It took over three weeks to process the claim because I did not provide all necessary information the first time.
Insurer: Nationwide
By: Douglas
Very Efficient
Nationwide has been very efficient and thourough with their service in reimbursing me.
Insurer: Nationwide
By: Todd
Knowing Duke has this coverage makes us more pro-active parents.
We never had insurance for our previous pets and it became very expensive to get them the best medical care we could. Lesson learned! Our current fur baby has your WellnessPlan and it has been great. Any chance my husband and I could get it?!?!! And I really appreciate how easy it is to pay your premium and file a claim- your response time is wonderful .
Insurer: Nationwide
By: Nancy
Easy to put in claims
While i am disappointed that Nationwide cannot give preestimate of costs of coveted procedures, they do make it very easy to put in a claim and reimburse very quickly.
Insurer: Nationwide
By: Kris
Thank You!
Appreciate the timeliness that Nationwide gives to reviewing and payment of claims along with an explanation of what and is not covered on the claim(s).
Insurer: Nationwide
By: Karen
Cares about your pet
I have never had any issues with payments from this insurance. It seems that the claim to payment process has gotten a bit slower but other than that they have been great. When I lost my other dog they helped pay for the cremation and everything. They cancelled his policy without me having to call when they saw the claim and sent me a refund check and a sympathy card. It made me feel good about the company.
Insurer: Nationwide
By: JANNELLE
I freaking love this pet insurance
Getting pet insurance was the best thing I ever decided to do and nationwide makes it so easy, especially with the app for uploading claims and keeping oakley's documents all in one spot.
Insurer: Nationwide
By: Katie