Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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It is very easy to manage your pet's insurance online!
I have never had a problem submitting a claim and receiving a check. Now they can deposit the funds into your bank account so you are reimbursed even faster. It is easy to manage all my pets policies online.
Insurer: Nationwide
By: Elizabeth
Submitting the claim was easy
Submitting the claim was easy, and I received notifications of the process. The payment was in the bank before I knew it!
Insurer: Pets Best
By: Stephen
We Like Nationwide
Both of our Chihuahuas are insured by Nationwide. Generally healthy, every so often something medical happens to them. We get clear and easy to read information about coverage with our renewals. Our dogs have different policies because one has a preexisting condition and the other one does not. We have received payments for all covered claims. They have been paid quickly with clear explanations of benefits. We have insured all our dogs since insurance became available, beginning with VPI. Nationwide has been a pleasure to deal with and I have recommended to all my friends.
Insurer: Nationwide
By: Mary
Best Pet Insurance EVER!!!!!!!!!!!!!
The ease of filing a claim and receiving the money direct deposited into your account is wonderful! Never had an issue with payment being made! Best Pet Insurance and I would HIGHLY recommend to any and all and as a matter of fact... I HAVE!!!
Insurer: Nationwide
By: Tom
ear infection
Alstott has a follow up visit Saturday but seems fine now. The infection has cleared up. It would be so much easier to deal with insurance if the vet's office could file the claim instead of the policyholder like with medical insurance. That being said Nationwide always pays claims fully and quickly.
Insurer: Nationwide
By: Eileen
Excellent customer service, website and prompt reimbursements, definitely would recommend
Excellent customer service, website and prompt reimbursements
Insurer: Nationwide
By: David
Happy dog mom
Excellent customer service and quick turnaround time to get reimbursed for vet bills.
Insurer: ASPCA
By: ANGIE
Great service and assistance on claim
We had an unfortunate incident with our puppy ate something dangerous to her. Since it was a weekend, we knew immediately we had to bring her to the emergency clinic. At the time I was of course more worried about our dog than the cost however while waiting I couldn't help but wonder and hope our pet insurance would cover this significant cost. I was very pleased that it did and that the claim was easy to fill out at the vet. When I followed up via email the responses were within minutes or hours. There was very little I had to do to put the claim through and the cheque was mailed quickly. When I called PetsPlusUS recently the let me know that I could provide banking information so I wouldn't have to wait for a cheque if there was another claim - very convenient. The only thing I could say to improve would be to have an online portal for claims, however with the great customer service it wasn't a huge issue. Overall very happy so far!!
Insurer: Pets Plus Us
By: Mona