Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Turned around quickly and smoothly
Each submission has been turned around quickly and smoothly. The explanation of benefits is clear and easy to understand. It is a shame my personal medical insurance doesn't work this way!
Insurer: Pets Best
By: Joan
Very fast reimbursement
Very easy to file a claim and very fast reimbursement.
Insurer: Pets Best
By: John
Simple process
Our little girl had a very distressing cough, took her to her Vet, came home with the receipt, completed the online claim form, submitted both electronically and 2 weeks later the remittance was in my account.
Insurer: Pets Best
By: Gregory
You responded in a timely manner
You responded in a timely manner. My expect check went towards my deductible. I totally understand and am in agreement.
Insurer: Pets Best
By: Lisa
Fast claim handling
Fast settlement of claims. Almost entirely handled electronically, other than signing the claim form.
Insurer: Nationwide
By: Mark
Easy process
The ability to e-mail in the form and have payments direct deposited make it a very easy & simple process.
Insurer: Nationwide
By: Cheryl
Great service and response
Good turn around time on reimbursement. I got an immediate response when I had a question and it was resolved.
Insurer: Nationwide
By: Joanne
Reimbursements
The time it takes to receive the call reimbursements is too long.
Insurer: Nationwide
By: Steve
Takes a very long time and needs to be followed up on.
It's easy enough to submit a claim, but I've found that they take much more than a month to process the claims. A month after I submitted a claim for a major surgery that my dog needed, they asked for his full medical records. Another month after that I still didn't have the claim resolved and paid. I had to call customer service and complain and it was still weeks after that until it was resolved. The whole time that charge is sitting on my credit card. Looking back I would have considered a pet insurance that pays upfront, much like how it is for people.
Insurer: Nationwide
By: Alivia
Pleased
Generally very pleased with your service but wish claims processing was quicker.
Insurer: Nationwide
By: Chuck