Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Good service though it takes time
I have been using Nationwide since it was VPI, for a total of 4 dogs. Currently I have two that are under coverage. I find that filing a claim has improved since they started taking online-submitted claims, and speed of payment once the claim is processed is very good since they now make payments via ACH. However the processing time can be elongated. That was the case with my latest claim. But I am not complaining.
Insurer: Nationwide
By: James
Over a month, and claim is still "IN PROCESS"
Submitted a claim for my dog on March 14 for an operation to have bladder stones surgically removed. Policy confirms this procedure is covered, and It is now April 15, 30 days later, and they have confirmed all the information and required documentation to process the claim has been received - Yet the claim is still "IN PROCESS" after 1 MONTH!!!. Funny they advertise claim resolution between 5-10 business days - My calls and emails have gone unanswered. Terrible customer service. DO NOT BUY ANYTHING FROM THIS COMPANY.
Insurer: Pets Plus Us
By: Paul
Finding a insurance for my poodle
I had never really knew much about insurance for pets, I alwys figured it would not be worth all the hassle! Boy was I wrong!!! Mr. Vincent my toy poodle is my very first baby ever,I was illiterate to anything that had to do with pets!!! I got him at 3 months old with all paperwork and assumed OK THIS IS IT.... once he got sick and I got a bill of 718.00 i could not believe it!!! I began doing my research and after reviewing and speaking with almost any insurance company I found, Pets Best was the only one I felt comfortable and completely at ease. They answered all my questions and stood on the phone with me for almsot an hour, exploring what would be best for my buddy. Finally they found the perfect one for us!!! Since then I've used the policy 1 time and OMG!!! that was the really the time I was truly grateful I had choose Pets Best!!!! My claim was started and taken care of within 4 days!!! My reimbursement check was sent direct deposit and it BOOM DONE!!!! they were with me evey step of the way and really cared about his wellbeing not only HIS POLICY NUMBER!!! Def the insurance to choose when getting the best for ur lifetime friend!!!! They give us unconditional why not give it back!!!! You guys r the best!!!!
Insurer: Pets Best
By: Christine
Easy claim process
Very easy process to submit claims in the app and quick turnaround on receiving reimbursement too
Insurer: Nationwide
By: Lauren
Overall claims experience review - Edward Mahon
I am happy with ASPCA's overall claims experience.. the service, professionalism and ease of doing business with (including friendliness). Amazing from that perspective. I also like the iphone app .. this makes my life easier. My only wish is that there was a way to not pay out of pocket.. and rather have our vet submit the claim on our behalf. It would eliminate out of pocket expenses.. especially when your turnaround time is very delayed.... in addition, it would also help us avoid forgetting to send over a claim.
Insurer: ASPCA
By: Edward
Received payment promptly
The claim was for dental cleaning. Received payment back promptly.
Insurer: Pets Best
By: Marie
Best insurance I have ever used
When I purchased this insurance I never thought I would need it. Turned out I needed it for my Newfoundland puppy. The people have been great and the refund has been excellent. These is no long waiting for it.
Insurer: ASPCA
By: Tammy
Can navigate website quickly
At first, the claim process was a chore, like most new things. But after a few times, I can navigate in under five minutes (faster each time). I appreciate the messages of receipt of submission, in-process, and completion. That reduces my stress about "did it get there, where is the payment, and who has it?" Thank you for doing your part in my pets' lives.
Insurer: Pets Best
By: Michael
claim
Having Nationwide Insurance on my pet brings piece of mind. I don't have to worry if my pet has an emergency as he is covered by their insurance and I can take him wherever needed and get him care. The paper work for the claims is pretty easy to fill out and once you send it in, you get notification that they received it. Then you just have to wait for the payment to get deposited in your account.
Insurer: Nationwide
By: Charlene
Amazing
The comfort in knowing I have Nationwide Pet Insurance is the best feeling when emergencies arise or for any care. They are true to their word. The claims process and payment system is quick and efficient. I just wish they would pay directly to the Vet office.
Insurer: Nationwide
By: Lynn