Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Easy claim filing and quick payment
I’ve found it quite helpful to have pet insurance and I find that it gives me peace of mind that when my dog needs treatment, it’s covered. I have both preventative care and illness coverage. Claim filing is easy, I just bring a form to my vet and they submit for me. I have automatic payments set up through my bank (for premium payment and for reimbursements), so I don’t have to think about paying my bill and my reimbursements get deposited directly to my account. Customer service has been very helpful and I’ve never had to wait long on the phone.
Insurer: Nationwide
By: Sara
Thank you!
I have only used the wellness portion of my policy so far, but I cannot ask for anything more. The claims have been processed quickly and my reimbursement was quickly deposited into my back account as well. I’m beyond pleased so far!!!!!
Insurer: Nationwide
By: Melissa
Excellent Claims Administration
Submission of claims has always been very easy to complete and administration of reimbursements very timely.
Insurer: Nationwide
By: b
Trupanion
Very easy to handle receipts by fax. Timely notifications on claims.
Insurer: Trupanion
By: Pati
Notified me during process
Was not sure how to file on line, but mailing was very easy. I was kept notified during the process.
Insurer: Pets Best
By: Nancy
Dependable and prompt claim reimbursement
My 5 year old cat needed 4 teeth pulled, and I was very satisfied with the claim reimbursement on my policy. Electronic payments were sent in a timely manner, and filing the claims was quickly done by the animal hospital. Overall, I'm thrilled with Nationwide!
Insurer: Nationwide
By: Marlene
Good experience
Easy to summit and fast to process
Insurer: Trupanion
By: Larry
Quick and Easy
Trupanion directly refunded their portion of the claim.
Insurer: Trupanion
By: Corinne
I tell everyone
I tell everyone Pets Best is the best pet insurance and I have two new converts. It's easy to send a claim, and you get a direct deposit in days. I don't have to tell you these things, but you are fabulous. I first joined when I adopted a dog from a local shelter (his name was Dodger and I was told he was 5 years old, turns out he was at least 12). He died the day after I signed him up with Pets Best. Your company was so understanding when I called to cancel to inform you of his death. I had never sent in a claim but you were kind enough to send a sympathy card. My puppy Sunshine, turns one today. Thank You for being the best.
Insurer: Pets Best
By: Yvonne
Great investment for pet owners
PROS: Convenient monthly payments can be automatically charged, and the online claim process is user friendly (if you have computer access). Some claim process in about 3 weeks, and some faster. The 90% coverage has been a lifesaver as my poor kitty has IBD issues. Cons: I have the $250 deductible plan, which does not cover general checkups, taxes or shipping charges for online meds, or anal expression (sorry, TMI). The plan also charges a small fee for the monthly payment plan (no charge if you pay the $600 annual in one lump sum), which seems a bit much in today's online banking is very commonplace. ASPCA sometimes calls to ask how Cadelia is doing, which is a nice nuisance. The few times I've called CSR, never had a problem.
Insurer: ASPCA
By: Joyce