Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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I'm thrilled I have Nationwide Insurance for my dog, best decision I've made.
I am so pleased with my coverage. I can fax claims and get an email confirming receipt of claim. The processing is quick and easy and payment is always made promptly. I always rave to other pet owners about how great her coverage is. Thanks again for being there for me and Lilly.
Insurer: Nationwide
By: Suzanne
Very good coverage and fast claim turn around
With our policy everything is covered, even flea/heartworm meds. Annie needed an ultrasound of her heard recently and yes covered. Claims are processed in a timely manor and funds send electronically to an account you specify.
Insurer: Nationwide
By: Hal
Great Pet Insurance!
Reasonable premiums and a very easy to submit a claim. This was my first claim and I received payment very fast!
Insurer: Nationwide
By: Polly
Your claims are processed quickly and efficiently!
The company is quick to process claims and the monthly fee is reasonable.
Insurer: Nationwide
By: Debbie
Satisfied
Thank you for reimbursing us for our vet bills and for doing so in a timely manner.
Insurer: Nationwide
By: Rochelle
Almost impossible to get reimbursed in a timely manner!!
I turned in a reimbursement claim in January and another in March for Axel. Both visits were for the same reason. It took until April to finally have the claim settled. It was only due to me calling in and speaking with a manager about the situation that it was taken care of quickly at that point. After I spoke with a manager I received reimbursement within 2 days. If you look at the case notes you’ll see that Nationwide did reach out to me for additional information regarding vet records which I turned in for a second time which occurred back back in January. I leave the country for my job for 60 days at a time and my location doesn’t lend itself to the internet. Once I returned and spoke to an agent they didn’t take this into account and never once had any urgency to take care of the claim quickly and it wasn’t until I spoke with a manager that swift action was taken. I would think as an agent looks into these cases they should evaluate each customers situation and take appropriate action without manager intervention. I shouldn’t have to work so hard to get reimbursed for a service I pay good money for to make life easier on my wife when I’m deployed out of the country.
Insurer: Nationwide
By: Andre
Very pleased with my coverage with Nationwide
Nationwide pet insurance is wonderful. I am very pleased with their payment of claims.
Insurer: Nationwide
By: Bernadine
Excellent Service!
Oz was sick with pancreatitis. Nationwide processed my claim in a timely manner and I was able to save a lot of money. He is doing much better now, thank you!
Insurer: Nationwide
By: Karen
Karim Kamachi
Everything was so easy. Submitting the claim and receiving the funds back was so simple. It was nice not having to worry about the cost of the surgery and being able to give my dog the care she needed. Thank you!!
Insurer: Nationwide
By: Karim
Customer Service
I have 4 English chocolate labs and all are insured. I have never had a problem with a claim or receiving timely payments. Direct deposit to my Canine account is great!
Insurer: Nationwide
By: Tracy