Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,202 total
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I’m very impressed. I got my refund within 30 days.
My Greta had to have emergency surgery to remove some rocks she had swallowed. I was refunded within 30 days the full amount (minus deductible of course). I am so grateful I had Nationwide Pet Insurance.
Insurer: Nationwide
By: Andrea
Good response to phone call.
Good response to phone call. Have not seen checks yet. When they arrive it will go up to a 10.
Insurer: Trupanion
By: Patrick
Extremely quick payments
Extremely quick payments and very easy claim process
Insurer: Trupanion
By: Lida
no questions asked and direct deposit
Quick, no questions asked and direct deposit
Insurer: Trupanion
By: Richelle
quick reimbursement-covered claim
No hassle, quick reimbursement-covered claim as expected.
Insurer: Trupanion
By: Donald
the process is so simple
the process is so simple as the vet does it automatically while there and all that is left to pay is my share. Quick and efficient, seamless process.
Insurer: Trupanion Canada
By: Sylvie
Direct billing
Direct billing, no challenges. Great company to have on our side. We took in a rescue dog and we have had her back to the Vet a couple of times and no issue! Thanks
Insurer: Trupanion
By: David
Speed up payouts
Slow payments, typically takes the entire month to get paid
Insurer: Nationwide
By: Monique
Terrible Service
Been waiting 7 weeks to have a claim paid. Allied today and was told it still had not been reviewed and asked if I wanted it expedited? Are you FING kidding me? Plan to cancel and write a bad review just about everywhere and anywhere I can.
Insurer: Nationwide
By: Bill
The reimbursement process is too slow.
Getting answers over the phone is like getting smoke blown up your behind. The reimbursement process is way too slow.
Insurer: Nationwide
By: Nichol