Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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I am so happy with my pet insurance
This policy gives me peace of mind and I am very happy with the ease of submitting claims and receiving payments.
Insurer: Nationwide
By: Margie
Friendly and responsive
They have been responsive and very helpful with answers and questions, Easy submissions and quick reimbursment.
Insurer: Figo
By: J
Great experience!
I have had nothing but great experiences with FIGO. It is so easy to file a claim....wouldn't chose another provider.
Insurer: Figo
By: JLB
Trupanion Always is a Smooth Experience
Submitted my claim online and in no time, I had an email from Trupanion and the amount they covered was in my bank account. Always a smooth experience.
Insurer: Trupanion
By: Stacey
Reimbursement Time
It took a really long time to get approved from Lizzie's three surgeries. And I still haven't received payment as of yet.
Insurer: Trupanion
By: Emma
SHOCK on top of depression - not good!
I was stunned that Trupanion had changed it's billing practices and that I was expected to pay the total surgical bill due when I picked up my sweet Charlie after a difficult and long EMERGENCY surgery!
Insurer: Trupanion
By: Louise
I love the direct billing option through the veterinary office.
I love the direct billing option through the veterinary office. Simple fast and convenient.
Insurer: Trupanion Canada
By: Shelley
Don't waste your money.. they won't help you with theirs.
I signed up for Pets Best because of the reviews on this site. After two months with a puppy I realized those reviews are fake. You don't have to prove you're a customer to leave them. Bottom line... Pets Best has managed to back out of paying for damn near everything I signed up for. I even upgraded for extra coverage... which basically amounts to over $60/month. They've dodged everything but a couple immunizations and a very cheap eye ointment (I think, but its hard to tell.) Sure its real easy to submit the claim, but its real hard to get paid. If you wait in a chat room to talk to someone, expect about a half hour wait. If you call, you'll get someone who sounds really caring that has zero power to help you. I'm embarrased to say that I now feel like Pets Best treats me like an opposing attorney and quite frankly, that's not what I pay for.
Insurer: Pets Best
By: Maggie
Thanks for me getting paid sooner because it use to take almost 4 weeks
Getting paid sooner makes me so much happier
Insurer: Nationwide
By: Ave
Well. That was quick and easy.
Being able to fill out paperwork, attach a scan of the medical records, and send it all online only took a couple of minutes. And my reimbursement check came the next week. All insurance should be this easy! (Spoiler: I've had other pet insurance. It was not this easy.)
Insurer: Nationwide
By: Alysa