Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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it was very easy
it was very easy to send in my claims forms, they sent emails for each claim with explanation of what was covered, what wasn t, what was applied to my deductible and how much I would receive back. That s very helpful! I received my checks very quickly. Thanks
Insurer: Trupanion
By: Karen
My experience was seamless
My experience was seamless and I received a claim check within 2 weeks of my dog s procedure. Also, the vet s office is a great help as they handle the submission same day as the procedure and right from the office.
Insurer: Trupanion
By: Michael
My experience was seamless
My experience was seamless and I received a claim check within 2 weeks of my dog s procedure. Also, the vet s office is a great help as they handle the submission same day as the procedure and right from the office.
Insurer: Trupanion
By: Michael
Molly Follow-up
Very pleased with the insurance. claims are easy to process and payments are timely. Enjoy direct deposit option with funds. Overall a good policy for maintain our pets health.
Insurer: Nationwide
By: Dennis
It's a joke
Nationwide has been laughable. First off the rates continue to go up and up and up every year. Every time I call to see why it has gone up, the CSR's just say cause the dog is getting older. They put you on hold and repeat the same thing over and over. They say what you want to hear. They are like robots. They will say it will go up every year, but nothing drastic, but it keeps going up and up. By the time your dog gets to be old enough, the rate was DRASTIC! There is no loyalty at all whatsoever. Even if you've been with Nationwide since the dog was 8 weeks old, it will still go up cause the dog is getting older. Joke. Secondly, filing a claim is painful. it takes up to at least 10-14 days to get an answer. It could be the simplest claim and it takes weeks to get an answer. No way it should take this long. When i get a new dog, I will unfortunately be going through someone else. I don't care if your pitch/slogan is that we were the first Pet Insurance company, blah, blah, blah. That sounds good, but so does showing loyalty to your customers. It just isn't there. Since no loyalty is shown, I will take my $100 a month elsewhere. For what you are paying monthly, it's not worth it. I have a high maintenance dog (English Bulldog), and with what you are paying over the life of the dog and the increase in rates every year, you are not getting your money's worth. If the rates state the same or went up every other year or something along those lines, it would make sense. Again, no loyalty is shown. You are just another customer. They punt you'll to the side of the road, and move on.
Insurer: Nationwide
By: Scott
For the most part good company
I believe that the turn around time should be a lot sooner than 30 days. Not a lot of people have the money to have their pets seen and pay up front and then have to wait sometimes over 30 days to get reimbursed
Insurer: Nationwide
By: Dennis
Slow Processing
It takes over a month to get a bill processed. With today's technology I am not sure why it takes that long
Insurer: Nationwide
By: John
Efficient
We have been very happy with Nationwide. It may take several weeks for a claim to be processed but have never had any issues submitting them and getting reimbursed. The direct deposit process is very easy. Thank you for all you do for our two pups.
Insurer: Nationwide
By: David
Responsive
I have wellness/complete coverage and have used the insurance only twice to date. The process has been easy.
Insurer: Nationwide
By: Bonnie
Easy, Fast, Friendly and Caring
I chose ASPCA pet insurance after much research and after questioning others about their experiences with other insurers. The ASPCA website setup is user-friendly allowing easy claim submission. E-mails are sent providing updates on the status of a claim so there is no need to login to the website. ASPCA clearly outlines specifics if they require more information for processing the claim. Turnaround for processing is usually 7 to 10 days. Claim payments are made by check or direct deposit. Customer Service is exceptional and includes a follow-up call to check on the well-being of your pet.
Insurer: ASPCA
By: Lisa