Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
Other Categories
Happy with Trupanion
I have been happy with Trupanion. I find claims easy to file, with a fast return. The customer service people I have talked to have always been very nice, caring and helpful. I do recommend Trupanion to friends and anyone in need of pet health insurance
Insurer: Trupanion
By: Karen
Fast efficient and easy
Fast efficient and easy
Insurer: Trupanion
By: Cathy
Hassle free pet insurance.
Quick reimbursement, no questions asked! I highly recommend Trupanion for pet insurance!
Insurer: Trupanion
By: Pam
Claims payment made easy
The online processing of my claim was simple and easy to file and the payment came within 10 days requiring no additional input from me.
Insurer: Pets Best
By: John
Happy with nationwide
Nationwide was the employer based pet insurance. I opted for the medication +vet visits option which was $80. Except for the app never being able to correctly scan my vet bill and having to pay money for a $4 pdf PTO scan app the bills have all been paid as expected for her spay and monthly heartworm and flea a tick pills. Hopefully someone can tell IT to fix the pdf scan part of vitrus app or get another app for your customers. I feel I have gotten value for my insurance so I definitely recommend nationwide.
Insurer: Nationwide
By: Laura
Indifferent
The submission was easy and the time to approval for reimbursement was reasonable. However, the check has not arrived in over 2 weeks. I called and the representative told me I have to wait 21 days before they can cancel and re-issue. I explained this will accrue interest charges in my credit card and would like an alternate solution. She was extremely unhelpful and read to me the policy 3 times as if I did not understand. I was asking for a remedy to my concern but there isn’t one. There was no human thought process on how to make this right, how to address my concern. My suggestions were met with, “we don’t do that”. So what’s the point of this customer service, when apparently I have no choice but to wait? There wasn’t so much as an, “I’m sorry”. I’m sorely disappointed with the responses I received and I expected more from such a highly recommended company.
Insurer: Nationwide
By: Jaclyn
Claim is paid within 2 weeks. I consider that prompt.
I like the option of the payment going directly to my checking account.
Insurer: Nationwide
By: J
Thank you to Trupanion!
I was very pleased that you followed through on my claims and that I did receive some money back and it was deposited directly into my bank account.
Insurer: Trupanion
By: Linda