Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Easy and efficient
From inputting my claim to receiving payment, I felt I did about 3 minutes of work and the rest was done for me. Easy and efficient.
Insurer: Pets Best
By: Giuseppe
Fast payment
It was easy to file and payment was very fast
Insurer: Pets Best
By: Rachael
I opt for direct deposit
I opt for direct deposit and It's always in my account within a week. Good coverage and service. I've been with them for years with multiple dogs.
Insurer: Trupanion
By: Sharon
too slow
Submitted the claim immediately online, took over 2 weeks to receive payment. What s the point of insurance if I have to come up with full payment out of pocket and wait so long?
Insurer: Trupanion
By: Carissa
Reliable.
Easy to file. Service was pretty fast. Very satisfied.
Insurer: Nationwide
By: Erasmia
Great addition with app
With the addition of the app, submission of claims is significantly easier. Thanks!
Insurer: Nationwide
By: ERIN
Quick payout
My household budget is very tight but knowing I can pay for ANYTHING my cats need on a credit card is helpful/ I can pay that credit card off with my 90% back from Nationwide within a week or two. My older cat had an ER visit costing $500 and getting over $450 back almost immediately was enough to ensure every person I know to get this insurance for their pets.
Insurer: Nationwide
By: Sabrina
Nationwide is the best!
Your quick response and reimbursement far exceeded expectations!
Insurer: Nationwide
By: Sharon
Appreciates their customers and pets; demonstrates that appreciation through follow-up, reimbursement efficiency and value.
Appreciate the follow-up to check in on my pet and the broad base of services reimbursed as well as the quick reimbursement.
Insurer: Nationwide
By: Amber
Very Satisfied with your claim processing and payment dispersal.
Their mobile app is very user friendly, direct deposit of insurance payment was prompt! Very happy with the entire process!
Insurer: Nationwide
By: Patricia