Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Excellent customer service and fast response
Love Nationwide! They were so fast with payment when I submitted the claim. I am glad I can count on them as my Narnia is getting older and is needing more and more health care.
Insurer: Nationwide
By: Sonja
Payment within a week
I received my payment within one week. Thank you for making the submission process so easy.
Insurer: Pets Best
By: Pamela
Great claim submission
Easy peasy. submit, confirm submission, claim processed, check received. Couldn't be easier , only missing direct deposit!
Insurer: Trupanion
By: NANCY
Super quick service
Super quick response and payment for the claim we put in took less than a week
Insurer: Trupanion Canada
By: ANGELA
Well worth it!
Very easy to use. Well worth it. And you get reimbursed fairly quickly!! This is my first time ever getting pet insurance and I will now get for every pet in the future.
Insurer: Nationwide
By: Jamie
Awesome service
Whenever I enter a claim through nationwide pet insurance usually it takes me less than one minute through the app and claims are always processed quickly. I love how the claim breakdowns are easy to understand and if there is an issue, or if I am unsure if I can process a claim, the customer service has always been super friendly and knowledgeable. I am happy I made the switch.
Insurer: Nationwide
By: Gina
Submitting a claim was easy and payment was prompt with no hassles
Nationwide took care of my claim quickly and efficiently. They paid 100% of the bill after my deductible. No complaints at all.
Insurer: Nationwide
By: Lizette
Nationwide cannot be trusted
DO NOT USE NATIONWIDE KNOWN AS PETINSURANCE.COM I have been insured through Nationwide since 2011 for one pet, and since 2013 for my second pet. I have been paying around $750 since 2011 until 2013, and then $1500 since 2013. I purchased the most comprehensive insurance since I got both of my dogs at 12 weeks old. The company was originally known as VPI Pet Insurance, but sometime during my time it changed or was bought by Nationwide. Last year, I was notified that my automatic payment did not go through, due to a change in my debit card details / expiry date. I went into their portal to update my card, and when I hit submit (on both policies) it deducted the remaining payments for the year. I rang their customer service hotline, and was told there was nothing Nationwide would do. I did not want $1,600 coming out of my bank when both policies were up for renewal. I was told that I would be posted a renewal notification and can revert back to monthly payments then. This year, I got a notification from my vet that my dogs were due vaccinations. This prompted me to go online to check my policies. I was surprised to learn that one of my dog’s policies had lapsed. I called Nationwide, and they created a new policy, even though I offered to backdate the couple of months monthly premiums. Within a few weeks, my dog fractured his leg. I submitted my claim and the claim was denied. They said there was a 12-month waiting period for new policies, something that was not discussed with me at the time of renewal. The fact I had been a loyal customer since 2011 mattered for nothing. I would never have renewed this policy had I known it would be another 12 months effectively paying premiums without coverage. My advice is that you shop around. Since leaving Nationwide (petinsurance.com) I discovered that there are better and cheaper pet insurance companies, that offer immediate insurance starting straight away.
Insurer: Nationwide
By: Jodie
great pet insurance
got my check right away, thanks
Insurer: Nationwide
By: catherine
Issues Resolved
I called because I got an email saying my payment wasn’t processed and my policy would terminate in a few weeks. I am on auto-deduct for payments so I knew I had to call Figo to get it straightened out. They were super helpful and explained the discrepancy and promised a better experience in the future. Thanks Figo!
Insurer: Figo
By: Jessica