Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Sunny and I partnered with an excellent insurance company.
You have been there for SUNNY & me each time we needed you, Even though I have a direct deposit from my social security account to an account for sunny health, Your refund each time Sunny has been ill, goes back into Sunny's account to help again, for his next illness. This helps me keep out of debt. (thank-you) Nationwide/VPI. Sunny & I greatly appreciate the help and PEACE you have bestowed in our home. Thank-you again, Eunice. p.s. Sunny is doing real good now, and is enjoying his daily walks, and play time again. I recommend you constantly, but until I tell them my story not many listen. I never leave my name, as most people are too anxious & busy.
Insurer: Nationwide
By: Eunice
Great customer service.
Easy to enter a claim online. Got response within 2 days. Fast payment.
Insurer: Trupanion
By: Richard
Quick & Easy !
So quick and easy. My vet submitted claim on line, directly after my appointment. Had the check within a week!
Insurer: Trupanion
By: Laura
My dog survived thanks to Trupanion!
It was quick and they direct billed so I only had to pay my share!
Insurer: Trupanion Canada
By: Angela
Good no claims and excellent customer service
Being able to get an estimate of the payment before leaving my vets office is amazing and no claims to file. Payment is extremely quick. Most times in less than a week.
Insurer: Trupanion
By: Richard
Easy, quick and thorough!
The preapproval happened within about five minutes at the Vet, and then just a day after submitting the final invoice that was approved. Just a couple days after that, the check arrived in the mail! Very smooth. So glad we have Trupanion for our sweet pup.
Insurer: Trupanion
By: Elizabeth
Excellent Service
Very easy claim process and quick payment received!
Insurer: Trupanion
By: Adam
Fantastic service!
Your claim submission and payment procedures a quick and easy. Thanks
Insurer: Trupanion
By: Fred
Thank you!
Quick and no one tries to argue to get out of paying. Thank you!
Insurer: Trupanion Canada
By: Karen
Good processing but there are problems
Trupanion, themselves, I believe are prompt in processing claims. However, the post office time of receiving the cheque for my claim, takes about 2 weeks. I have tried to access my account and apply for Direct Deposit, but have found this to be ineffective.
Insurer: Trupanion Canada
By: Shirley