Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Claims are good but monthly fee is high
Claims are good but the monthly fee is getting too high. When I 1st signed up many years ago, I was told my fee would not go up, well it has. I have 4 pets on this insurance, you can imagine how much per month it is costing me.
Insurer: Trupanion
By: Louise
Very quick claim processing
Very quick claim processing and payment. Phone customer service was professional, polite, and extremely helpful
Insurer: Trupanion
By: Katie
Straightforward
I had obtained pet insurance after another dog in my household got very sick. Fortunately, I haven't had to use it for Riley, except for his annual trip to the vet's office. The website was straightforward to use, and I received a decision very quickly. It certainly helped to have direct deposit, as in less than a week from the appointment, I had the money in my account!
Insurer: Pets Best
By: Anthony
Keeps my pet healthy
I am able to keep my cute and sweet beagle healthy because I know when he needs medical care and help I can afford to pay on my credit card because I will be able to pay it off when I put in a claim with you.
Insurer: Pets Best
By: Leslie
Fantastic Service. !!
Maxi is fully recovered from a reaction to her Lepto immunization. It is so nice to know that I don’t Have to make a decision about whether I can afford to take her to the vet. You guys are great. So prompt with payment. Thank you.
Insurer: Nationwide
By: Linda
Good system
Very easy system to work with for reimbursement of vet expenses.
Insurer: Nationwide
By: Erick
The best insurance decision I ever made!
My employer offered Nationwide Pet insurance and after crunching numbers I decided to purchase it this year. What a terrific surprise when I submitted all the bills for labs, X-rays, dental cleaning and more and didn’t get any hassle, declination, request for more forms, etc. Then in relatively short order I received a hefty reimbursement check! What a great decision I made! FYI I sent snail-mail the original receipts and itemized bills knowing FAXES can be difficult to read. The reimbursement basically paid for the premium already. Thank you, Nationwide!
Insurer: Nationwide
By: Jane
love the fast turnaround
love the fast turnaround, direct deposit, and easy to understand explanations
Insurer: Trupanion
By: Lisa