Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Good coverage bad payment vendor
The service is good I am please with the policy coverage, but the Chase payment method you use is bad and I do not wish to get paper checks its a pity change vendors!
Insurer: Nationwide
By: griselle
The only Pet Insurance to have!
I am so impressed with Nationwide Pet Insurance. We have now been with with Nationwide for a year. They are very responsive with claims and questions. Even when my credit card was stolen and the payment didn't go through, they reached out by email and snail mail to alert me. I had forgotten to update my credit card with them, and most agencies would have cancelled the policy immediately. However I was able to get back as soon as they alerted me with an update without a break in coverage. This is wonderfull customer service.
Insurer: Nationwide
By: Jennifer
Good
All good, was not clear about health records at first time, but when followed up, they explained and was able to get the right records then. Electronic payment option is good.
Insurer: Nationwide
By: Sandeep
So Simple and Easy to Use
The ASPCA Pet Health Insurance plan is so simple to use that it's been a real joy to have. Submitting a claim only takes a few minutes and the company reliably pays out and makes it easy to relax about finances when I should be focused on the health of my dog. I would recommend the insurance to any pet owner and it's certainly worth the investment.
Insurer: ASPCA
By: Benjamin
ASPCA Insurance has been a blessing!
My dog Lexi unfortunately has had more than her share of joint related issues and injuries. Thankfully we have the insurance that enables us to provide the care she needs. I have been satisfied with every claim I have made, from ease of filing a claim to direct deposit in my account. I recommend ASPCA Insurance to anyone thinking of buying pet insurance.
Insurer: ASPCA
By: Jackie
Nationwide has been an excellent partner in this first year of our puppy's life
I was skeptical about purchasing pet insurance but our daughter "did some math" for us and it did seem like it would be worth it so, although it was a higher monthly rate than I'd expected, we enrolled. I'm so very glad we did! Our puppy has swallowed all kinds of crazy things requiring emergency care, she's needed to get her nails cut at the vet (we don't seem to be able to do it very well) and we've had some important vaccinations and well-dog visits. Nationwide has honored every promise and saved us so much money. They have never rejected or disputed any claim. Also, submitting the claim is very easy. We use an app that simply asks we upload images of the paperwork which I do while in the parking lot of the vet! That means the claim gets filed immediately. Then Nationwide sends an email letting me know they got the claim and I can relax because I know the ball is in their court. Within days they process the claim, notify me and within a click of a button I authorize the payment to be directly deposited into my account. It's SO easy and SO worth it. I appreciate Nationwide, the ease of use, their customer service and the great value that this insurance has provided to our family this first year of our dog's life. I recommend it.
Insurer: Nationwide
By: Jeanne
Nationwide and my vet are the greatest
I was very pleased with the quick reimbursement of my vet bill
Insurer: Nationwide
By: Patricia
Excellent Service
Extremely happy with fast turnaround of claim payments..... Easy and efficient
Insurer: Nationwide
By: Jo
Nationwide Pet Insurance is the best!
My little Yorkie is just over 2 yrs. old - all of a sudden she became ill & I was very happy to have Nationwide insurance which covered 90% of a very big bill. The fact that I was reimbursed within two weeks is also great.
Insurer: Nationwide
By: Joan
Speedy, efficient process! Love Nationwide!
Claim was processed and check was sent within week of submission, fast, efficient, and I received $200 back from a $300 bill
Insurer: Nationwide
By: Tracy