Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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No problems.
Claim submitted by vet. Direct deposit. No problems.
Insurer: Trupanion
By: William
Reimbursed in no time!
I have my money reimbursed in no time! Well worth my monthly investment. Because of you, I Don't have to worry about being able to afford Dreyfuss��s medical/therapeutic needs. I tell everyone how wonderful you are!!
Insurer: Trupanion
By: Lisa
The claim system is great.
The claim system is great. The premiums not so much.
Insurer: Trupanion
By: Timothy
Claim submitted by vet.
Claim submitted by vet. Direct deposit. No problems.
Insurer: Trupanion
By: William
Friendly staff, easy claim process, and decent turnaround time receiving funds.
This is the first time I've submitted a claim for pet insurance. I submitted my claim (at least I thought I did) and didn't receive a payment. When I called Pets Best 3 weeks later to check on the status of my claim, Erica informed me that they never received it. I'm sure it was an error on my part and the claim must of disappeared out in cyberspace. Erika helped me resubmit my claim to make sure I did it correctly. She was very pleasant and knowledgeable. She responded quickly to an email I sent to her afterward. I received my claim funds about a week which were deposited directly into my checking account......very convenient. When you submit a claim, you should realize that your claim funds will be minus your insurance policy's deductible amount, co-pay amount, and procedures that may not be covered by your insurance. For me, I received funds that covered about 54% of my vet bill. The bill was affordable and most of all my dog has healed quickly and is back to retrieving her balls and swimming in the creeks. I hope the company doesn't jack-up my premium payments to cover my claim. I'll just have to wait and see.
Insurer: Pets Best
By: W.
Need my payment back on time.
I would like to get my payment back on time, I'm not a rich person and caring for a dog as a single mom it's heard. Thanks
Insurer: ASPCA
By: Stacy
Always fair
As usual Nationwide Insurance was fair in their payment
Insurer: Nationwide
By: GLENN
Best Insurance Ever
This company has it down pat. I submitted my claim and it was paid and put directly into my checking account! Very simple and efficient.
Insurer: Nationwide
By: Gina