Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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It takes too long to review and receive claims back.
Takes too long to receive claim and money back.
Insurer: Nationwide
By: Lisa
Great pet insurance
Very easy to send a claim via email. Received quick response that claim was received. Always a very fast reimbursement.
Insurer: Trupanion
By: Irene
A great experience with Trupanion!
Very easy. The bill was submitted by my veterinarian. Trupanion reviewed it and approved what was eligible!
Insurer: Trupanion
By: Richard
Fast and Simple
Always easy and simple
Insurer: Trupanion
By: Kristen
Simple As That!
I didn't have to do anything but pay my share of the invoice. Simple as that!
Insurer: Trupanion Canada
By: Simon
Excellent
Having a great experience so far! The claims are quick and I get my money back fast. If only human health insurance was this easy!!
Insurer: Nationwide
By: Casey
Takes longer than I anticipated to process a claim
It does take longer than I thought it should to process a claim. There are a few companies that are better in that area. However, everyone I have talked to or corresponded with has been very helpful.
Insurer: Nationwide
By: Laurie
So glad we chose Healthy Paws
We've had nothing but positive experiences with Healthy Paws. Our oldest kitty recently had a mass in her abdomen that was pushing all of her organs to one side and making it difficult for her to breathe. We wouldn't have been able to pay for all her treatments and surgery without insurance, so we are very grateful. Filing a claim and navigating the site is SUPER easy, and the customer service reps are very kind—they even sent me a message to check up on my kitty and see how she was doing. I'm so glad we made the choice to go with Healthy Paws.
Insurer: Healthy Paws
By: Lexi
you are wonderful!
Easy to file claims and paid quickly. Thank you for giving me peace of mind with my furbaby!
Insurer: Nationwide
By: Amy
Very impressed
I honestly was so impressed at how simple it was to file a claim; the only thing I wish that could be is a faster refund, but hey I received my refund so I cannot be any happier about that!
Insurer: Nationwide
By: Maribel