Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,105 total


January 17, 2019

Amazing experiences with Trupanion

I have only had amazing experiences with Trupanion!!! When I've had emergency services for my pup, trupanion was so accommodating and kind and helped make the process so much easier ! Now that my pup is a little less accident prone, I was able to come up with a new payment plan over the phone that fits my budget and still leaves me protected if anything were to happen. My lab and I both are so happy with Trupanion!

Insurer: Trupanion

By: Stephanie

Useful
January 17, 2019

Absolutely no stress and so easy.

Absolutely no stress and so easy. Our clinic had direct billing so it was seamless.

Insurer: Trupanion

By: Corinna

Useful
January 17, 2019

Always an easy process.

Always an easy process. I fax my bill in and within a week the money is deposited. If I ever need to call in the employees are very polite and personable. Always recommend every chance I get.

Insurer: Trupanion

By: Becca

Useful
January 17, 2019

Quick pay at checkout

Quick pay at checkout, fast pay when I have to do some meds from pharmacy. Would not have my dog today if it were not for Trupanion!

Insurer: Trupanion

By: Chris

Useful
January 17, 2019

Super easy

Super easy, vet submitted it and I just had to pay my portion.

Insurer: Trupanion

By: Amanda

Useful
January 17, 2019

Very easy and quick

Very easy to submit claims online. Quick turn around time and payment.

Insurer: Trupanion

By: Sally

Useful
January 17, 2019

Absolutely no stress

Absolutely no stress and so easy. Our clinic had direct billing so it was seamless.

Insurer: Trupanion

By: Corinna

Useful
January 17, 2019

Always an easy process.

Always an easy process. I fax my bill in and within a week the money is deposited. If I ever need to call in the employees are very polite and personable. Always recommend every chance I get.

Insurer: Trupanion

By: Becca

Useful
January 17, 2019

Wonderful experience

I had a wonderful experience on a claim for my dog Rex, it was handled quickly

Insurer: Trupanion

By: Susan

Useful
January 16, 2019

Great customer service

Reaching customer service was quick and everybody was knowledgeable and professional. Reimbursement was very quick as well. I am very happy that I kept this insurance.

Insurer: Embrace

By: Yoko

Useful

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