Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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It was easy to do and didn't take to long to get refunded
It was easy to do and didn't take to long to get refunded
Insurer: Trupanion
By: Donna
My dog had cancer for almost two years and Trupanion was helpful and very quick to pay.
My dog had cancer for almost two years and Trupanion was helpful and very quick to pay. That took a little stress out of a very stressful situation.
Insurer: Trupanion
By: Pamela
No fuss
No fuss. Just send it in and you guys deal with it
Insurer: Trupanion Canada
By: Scott
I am new to the pet insurance world and…
I am new to the pet insurance world and have to say that I am very pleased so far with Embrace Pet Insurance. I also have the Wellness Option plan. I submitted my wellness claims and was reimbursed very quickly. It was so easy to do! Thank you Embrace Insurance. I have been recommending Embrace Insurance to every pet owner I know.
Insurer: Embrace
By: Wanda
Payments are very prompt
Payments are very prompt. Never a problem.
Insurer: Embrace
By: James
Satisfied Customer
Embrace Pet Insurance has been great.. no hassle, prompt payment and paperless via our Veterinary Clinic. Could not ask for better!
Insurer: Embrace
By: Sandi
EmbracePet Insurance is the best thing…EXCELLENT INSURANCE COMPANY
EmbracePet Insurance is the best thing I decided to do. Pays exactly what they say and pay quickly. Great company!! I referred my daughter to them, she loves them also. I would recommend everyone to get EMBRACE PET INSURANCE!! Thank you Embrace. Kristy Bikowsky
Insurer: Embrace
By: Kristy
Seamless Care
It was seamless. Very convenient when the vet can submit the claim for Gizmoe's care directly to Trupanion.
Insurer: Trupanion Canada
By: Denise
hassle free
easy, quick, all done directly through by vet's office.
Insurer: Trupanion Canada
By: Nicole
CRAPPY SERVICE
This is a HORRIBLE company. I signed up for them early on May 9 because my dog's previous insurance associated with her vet's office was too expensive. Of course, the moment this previous policy expired, something cut her paw while on a walk. She had to be taken to the vet the same day that I signed up for her new insurance policy with Pets Best. I had no idea if I would be needing them or not, but I was hoping that no matter what she would be covered that day. I got my bill at the end of the day and told my vet about the new policy and they gave me the documents to submit for a reimbursement. I filed a claim and TWO MONTHS LATER, I am still getting the runaround. I emailed the company and they rather rudely said that my policy didn't actually take effect until THREE DAYS after May 9. So I said that was not transparent of them and they condescendingly explained to me "how insurance works" and said some policies don't take effect that day. Being a grown ass woman, I told them I understood that and that I was simply telling them that that isn't transparent because if that was in the front facing message or the main message given to me the day I signed up, I would have canceled it. I'm canceling my policy just for the sheer fact that the person emailing is rude. Go anywhere else, I know I am.
Insurer: Pets Best
By: Natalie