Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Annual Dental Appointment
Our dog had to have some major dental work done and luckily for us, our insurance covered most of it (minus deductible). Took a bit of time to get the actual payment, but we did get it.
Insurer: Nationwide
By: Michele
Nationwide gives me peace of mind
I have three dogs and all are insured. Yes, the premiums are expensive, but I have peace of mind knowing that I will receive payment for any illness or injury, large or small. Even though I try hard to keep my pets healthy and safe, accidents happen and illnesses occur. When they do I submit my claims and get reimbursed for much of the cost. Having Nationwide pet insurance allows me to get better care for my pets than I would be able to afford on my own. This is going to be even more critical when I transition from full time employment to retirement later this year. I have had this insurance on all my pets since adopting them, but had it the longest on my 13-year-old whippet, Sam. I have seen changes in how claims are submitted and payments made over the many years I've had Sam. The new VitusVet claim process is so quick and easy! It used to be an ordeal to get all the paperwork together to submit a claim via fax or the USPS. Now I just fill out the information on the app and take a photo of my invoice and press send. What could be easier than that? And, recently Nationwide has added Chase Pay which deposits my reimbursement directly into my bank account. All I do is approve the amount and it appears in my account! My only concern is that it seems to be taking longer than usual to get claims processed. Despite this one small concern I highly recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Teresa
Amazing experiences with Trupanion
I have only had amazing experiences with Trupanion!!! When I've had emergency services for my pup, trupanion was so accommodating and kind and helped make the process so much easier ! Now that my pup is a little less accident prone, I was able to come up with a new payment plan over the phone that fits my budget and still leaves me protected if anything were to happen. My lab and I both are so happy with Trupanion!
Insurer: Trupanion
By: Stephanie
Absolutely no stress and so easy.
Absolutely no stress and so easy. Our clinic had direct billing so it was seamless.
Insurer: Trupanion
By: Corinna
Always an easy process.
Always an easy process. I fax my bill in and within a week the money is deposited. If I ever need to call in the employees are very polite and personable. Always recommend every chance I get.
Insurer: Trupanion
By: Becca
Quick pay at checkout
Quick pay at checkout, fast pay when I have to do some meds from pharmacy. Would not have my dog today if it were not for Trupanion!
Insurer: Trupanion
By: Chris
Super easy
Super easy, vet submitted it and I just had to pay my portion.
Insurer: Trupanion
By: Amanda
Very easy and quick
Very easy to submit claims online. Quick turn around time and payment.
Insurer: Trupanion
By: Sally