Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Very happy with my insurance options and the reimbursement process, so easy!
Insurance options are excellent and the process for reimbursement is a breeze!!
Insurer: Nationwide
By: Alyssa
Nationwide makes caring for your pup easier! Vets are expensive, Nationwide provides the bridge to better health for your pet
Having a puppy is expensive, regular checkups, shots, neutering, in addition to the issues you never considered could happen can be devastatingly expensive. Nationwide makes vet care and pet care more affordable and easy. Easily submit receipts (Mobile app) and within a week or 2 at most your refund is deposited into your bank account. My pup is happy and healthy because I am assured he has the care he needs to grow up strong. Thank you Nationwide for the support to ensure Zeus stays healthy, happy and strong through every stage of his life!
Insurer: Nationwide
By: Cynthia
Great product, great service and now much improved payment turnaround time! Thanks!
I don't know what has changed, but what used to take 4-6 weeks to get paid is now days to less than a week. That alone keeps me from looking at other insurers options. Submitting the claim is a breeze on the Vitus App, and now payment through CQP, and quick turnaround on same is absolutely fabulous! I don't have to worry about affording and providing care to my fur baby for those emergency situations that add up quickly. GREAT JOB NW PET!
Insurer: Nationwide
By: Terrie
Very satisfied with claim process
My vet submitted the claim forms. As far as I could tell, claims were processed within a couple days of submission and paid in a few more days. The payment system is easy to set up. The only thing that would be easier is if I didn’t have to pay up front and the vet was reimbursed directly.
Insurer: Nationwide
By: Jennifer
Automatic Payment - WOW!
My claim was paid instantly right at the veterinarian's office! My portion was all I owed! That still amazes me. Thank you for going one more extra mile (on top of the thousands already) to make sure we are well taken care of!
Insurer: Trupanion Canada
By: Darlene
Very good pet insurance
Timely Claim Review & Payments.
Insurer: Nationwide
By: Stewart
Horrible company.
I decided to get pet insurance due to having large bills from the vet in the past with other animals and struggling even to this day to pay them off. I signed up for the company back in June and the only thing they have been consistent with was taking my money. Took me calling and calling to get a claim even looked at and calling and calling about a reimbursement which I never got. At this point I was paying 57 dollars a month right into their pockets. She just had to get a surgery for a lump removal and they said I was getting money back to help pay it off. I waited for weeks and never got the money. When I called and was on hold for 20 mins they told me it went into my yearly deductible. I have rescue dogs and fosters. I’m not made of money. Isn’t insurance suppose to help you when you need help? Disappointing company. I’d never recommend to anyone.
Insurer: Healthy Paws
By: Sarah
Scam!
I did my research before I signed up with this company, however when you want to cancel your insurance and no one gets back to you after multiple attempts, you’re not sure what to do. They then went on to continue charging me even though it was cancelled and when I didn’t pay it, it was sent to collections ruining my credit!! Awful company and customer service
Insurer: Petsecure
By: Michelle
Excellent Service
Pet Best responded very quickly and paid the vet direct. The vet normally wanted money up front but worked with me and they filed direct with Pet Best. Pet Best paid the vet directly. I highly recommend Pet Best for pet insurance.
Insurer: Pets Best
By: Bette