Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Easy to file a claim
It was easy to file the claim. I was disappointed it was denied, but that was my fault for even filing it. Had I read the policy I would have noticed I was not at the two weeks needed to file a claim
Insurer: Pets Best
By: Michael
Simple and fast
Everything is straight forward. You file the claim, you get a response, and if payment is due, that is very prompt. The whole process is simple and fast.
Insurer: Trupanion
By: Janet
Paid promptly
I always appreciate that my claims are acknowledged and paid promptly.
Insurer: Trupanion
By: Susan
Reimbursable claims
Reimbursable claims submitted by our Veterinary are always addressed promptly and cheque is issued within 2 weeks.
Insurer: Trupanion
By: Venise
Fast processing
I sent a claim the day after my cat had to go to the vet hospital for an emergency illness. The claim was processed and payment was sent to my checking account 3 days later!
Insurer: Pets Best
By: Madeline
Everything is straight forward.
Everything is straight forward. I file the claim, I get a response, and if payment is due, that is very prompt. The whole process is simple and fast.
Insurer: Trupanion
By: Janet
Easy
Claims are easy to submit and payment promptly made.
Insurer: Nationwide
By: Jane
Great customer service and quick, helpful response!
I was expecting a troublesome process when submitting multiple claims for my pup after some unexpected dental issues. However, the online submission process was quick and straightforward, and the claims were processed much more quickly than expected. Before I knew it, I had been reimbursed for all claims! Wow, this was simple and stress free! I highly recommend Nationwide if you care about your pet!
Insurer: Nationwide
By: Nathan
Great customer service and extremely happy with the coverage
I have two dogs now, and previously had another. I often take my dogs to visit the vet at the same time and receive only one invoice. Nationwide-Pet Insurance works with the invoice I have and separates the charges for each dog appropriately. I use the app on my phone which makes it very easy. The checks take a couple weeks, but I don't think it has ever been more than one month. Also when I was a new customer I had loads of questions. I spoke with Alison for a long time and she was incredibly helpful, knowledgeable, and caring. My dogs have been seen for regular check ups and shots, ear infections, split pads, and other minor injuries causing me to make back the money I have spent on the insurance making it well worth it for me. I know there may be years I spend more on having the insurance than it's worth, but I know there will (sadly) come a time that I will have many large vet bills when my dogs get older and it will be a relief to know that I will not have to worry about excessive bills during such a devastating time. I didn't have pet insurance for my previous dog and had bills totaling more than $5,000 which I am still paying off. Then my girl dog got cancer a month later and her bills totaled almost $5,000. If I had signed up for the insurance 3 months prior when I learned about it, it would have saved me the financial concerns. I didn't worry about the money at the time I was making the decisions for either of my dogs so having the insurance wouldn't have changed anything except not having to pay for it later. When I was signing up, I asked Alison about my girl dog having had cancer and how that would effect her coverage. Even though my girl had cancer, she is still covered for everything else! And since she has been cancer free for the required time, and her cancer is not reoccurring or metastatic, I understand it that she will be covered for any other cancer she may get in the future. My dogs are like my kids and if I ever have human children they will have insurance, so why not my fur kids? And Nationwide-Pet Insurance has made the whole process easy and understandable. I would totally recommend them (and have) to anyone inquiring about pet insurance!
Insurer: Nationwide
By: Michelle
Very happy with Nationwide Pet Insurance.
I am very happy I chose Nationwide for my Min. schnauzer 's medical insurance. It has been a life saver for him over the years. He recently was very ill with pancreatitis and was in hospital for 3 days. This was very serious and would have died if not treated quickly. Needless to say it was very expensive but Nationwide Pet Insurance saved the day and paid the claim as usual in a timely manner. I have had Shadow insured with them since he was five months old and he is now 14 years old. They have been wonderful all these years and really care about our pets and the care they need. Thank You Evelyn Brock A very happy customer
Insurer: Nationwide
By: Evelyn