Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Mostly good, BUT...
You're VERY slow at paying, taking over a month, sometimes 2!
Insurer: Nationwide
By: Stephanie
Nationwide is on your side
Even though you have to pay upfront and wait for the claim to go through, you will be happy to know that a check will be coming soon. Your pets are worth it.
Insurer: Nationwide
By: Robert
love trupanions express checkout
My questions have been answered and I didn't have to wait along time on hold. I love trupanions express checkout at the vets office we just wait while they submit the invoice and within 15 min. to get the price I have to pay without having to pay the full invoice and wait to be reimbursed.
Insurer: Trupanion
By: Cheri
App is a breeze
Using the Pets Best App was a breeze. Took our pup on Friday morning, sent my receipt an hour after, via the app. On Saturday, we have received a response that our claim was being processed the. after 2 business days, we have received our refund...easy peazy! Thank you Pets Best.
Insurer: Pets Best
By: Maryann
My questions have been answered
My questions have been answered and I didn't have to wait along time on hold. I love trupanions express checkout at the vets office we just wait while they submit the invoice and within 15 min. to get the price I have to pay without having to pay the full invoice and wait to be reimbursed.
Insurer: Trupanion
By: Cheri
It was convenient
It was convenient & easy to upload documents needed. Reimbursement was given in a timely manner. Thanks
Insurer: Pets Best
By: Pam
Nationwide is the best
Thank you for reimbursing so promtly
Insurer: Nationwide
By: robyn
Thank you
I have LOVED working with Nationwide in the recent issues with my dog Bella. It has been a simple process submitting invoices with the VitusVet app then awaiting a reimbursement check within 60days. Thank you.
Insurer: Nationwide
By: Elizabeth
Awesome
It was a please to have uspca pet insurance they were very easy to talk to and they call to ensure that my baby was doing ok refunds were prompt and I have been telling friends about the service
Insurer: ASPCA
By: Taneca
River ultimately had to be put down due to the progress of juvenile cancer
The response to questions and turn around on payment has been acceptable. However with River's death we'll obviously be cancelling the policy. It was a very good investment under the unfortunate circumstance
Insurer: Nationwide
By: Charles