Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Easier & quicker than I expected
Usually, anything having to do with insurance is not considered "quick" or "easy" but this claim was an exception. I've had an accident & illness pet insurance policy on both of my now elderly Poms for 10+ years & never had to make a claim until recently. The oldest developed Cushings Disease but we had to go through multiple testing & other treatments to find that out (process of elimination). At the same time, the other one had to have several teeth extracted. I submitted all of the relevant bills from my vet as required & found it was an easy process. I chose to have the reimbursement direct deposited & it was in my account within a few weeks. I'd much rather my girls stay healthy so I don't need to submit a claim but when you find you have to it's a pleasant surprise when the process is quick & easy.
Insurer: ASPCA
By: Kathi
There when you need it
We are now going through our dogs Second ACL surgery within a 2 months frame. After his first we were pleased with how much we got back and the time frame in which it was processed. After 5 weeks the dog managed to rupture his second ACL and we had to go through the entire process again. While we are still waiting for this one to clear I have no doubt it will go as smoothly as last time. It is such a sigh of relief when you are able to care for your pet the best that you can and react in emergency situations knowing you have help coming. I don't know where we would be if we had to cover both of these at once on our own and it makes us very happy that we can provide for our pet the same way you would any other member of the family.
Insurer: Nationwide
By: Jennifer
Amazingly fast reimbursement!
Having never had pet insurance, I wasn't sure what to expect with the reimbursement process. I was pleasantly surprised that within 3 business days I received confirmation of that reimbursement. Thank you Pets Best.
Insurer: Pets Best
By: Michelle
Quick and easy claim process
For this claim, we submitted an estimate ahead of the procedure and received a quick response (1-3 days) on the estimated coverage amount. Someone actually called to encourage us to schedule the procedure before the plan year was up in order to avoiding paying the plan's deductible again. After the procedure it was simple to file the claim and the funds were deposited via direct deposit making the whole process pretty painless.
Insurer: ASPCA
By: Mario
Nationwide Pet Insurance saved our holiday!
Nationwide Pet Insurance has been very easy to work with. We had a very unexpected surgery a couple days before Christmas, due to an intestinal blockage. Nationwide was quick to service our claim forms and have payment sent out. Thank you
Insurer: Nationwide
By: Erin
Good experience so far!
So far my experience has been good. Quick turn around on claim process once they have all the documents needed. Easy to file a claim and website is user friendly. Thank you Nationwide for being by mine and my dogs side!
Insurer: Nationwide
By: Rox
Good Service and outcome... Happy pup
Good Service prompt payment
Insurer: Nationwide
By: Leon
Great coverage
Great coverage, great claims process and payment. I could not be happier.
Insurer: Pets Best
By: Donnie
They’re unprofessional and processed payments with out my okay.
They processed a payment with out my okay, when I called every person I talked to act like they had no idea what I was talking about. They refuse to refund my money back when I don’t have a insurance thru them
Insurer: Pets Best
By: Kazjmire
Wish I could insure myself with Trupanion!!
After 6 years of no claims our dog was diagnosed with cancer in his nostril. Trupanion took so much of the worry out of the whole process by making it super easy to submit claims, immediately acknowledging receipt of claim, notification that claims were being reviewed, then paying for exactly what they are supposed to pay. To top it off they directly deposited the payment into my account. Unlike with human insurance claims this was the easiest part of the whole process and helped us share an extended high quality of life with our precious boy. Thank you!
Insurer: Trupanion
By: Cyndi