Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Older dog’s teeth and gum surgery.
Fast, fair payment of claim, hassle free.
Insurer: Nationwide
By: Janis
Torn CCL covered
So glad Mork was covered by Embrace. She tore her CCL and needed an expensive surgery. The process from pre approval to payment was handled quickly and with out any problems.
Insurer: Embrace
By: Dennis
You need nationwide
Paid my claim with ease. Love that vaccinations are applied to deductible. Love nationwide!!!!!
Insurer: Nationwide
By: Camilla
Quick and easy to work with Nationwide
I love being able to submit the claims thru Vitus Vet app. This app is super simple to use and is much faster than doing the old paper version and faxing it in. quick turn around getting payment made back to me, too. One thing i would like to see added to the app would be an update like when your claim is; submit, pending review, review in progress, finalized. Something like that would be awesome.
Insurer: Nationwide
By: Erin
Simple as can be!
To date, I've had 2 claims for my goldendoodle puppy. Both were handled extremely efficiently and the money was directly deposited back into my account. The online submission process is quick and easy. In both cases, I received follow-up from customer service to ask if I had any questions and to see how my puppy was feeling. I cannot recommend ASPCA enough.
Insurer: ASPCA
By: Steve
Timely claim processing and payment.
Adda saw the vet for a regular check up, shots, and heartworm meds/flea & tick prevention meds. I submitted the claim online with ease; it was processed and payment made timely.
Insurer: Nationwide
By: Sybil
Best dog insurance.
Nationwide has processed Abby’s claims in a timely manner and I like the fact that the funds are sent to me electronically. No more depositing checks.
Insurer: Nationwide
By: Barbara
Easy to work with.
Nationwide pet insurance was easy to deal with. I simply sent in copies of all documentation. Within a month I was refunded. Unfortunately, my dog had an issues with her wound and had to basically have the entire process repeated. Thankful I had pet insurance to help with the cost.
Insurer: Nationwide
By: Jessica
Best Pet Insurance Carrier out there!
Nationwide has been excellent for payments and has been very fair. I will continue to use them for Lacie, my miniature schnauzer, and future furry family members! Turnaround time could be a little faster as I typically wait 3-4 weeks for reimbursement to be received.
Insurer: Nationwide
By: ASHLIE
You and your dog need this insurance
Hi there. It's our first dog as a family and I made sure we had her insured from the first day we received our puppy. When she was just over a year old, she got really sick with something she must have eaten. It's like with your child, you worry so much and you don't really think about the cost. The vet's here hit you hard with emergency treatment and I was a bit in shock. I wasn't sure if, what she had, was covered by my insurance but I didn't have time to research that, I just wanted her to get better. Luckily she got better quite fast with the treatment she received. A few days later I sat down and prepared for hours of online claim filing but I was surprised that I was done in less than 5 minutes. It took a bit long to get an answer regarding my claim. But when I finally got the letter and an email that she was covered for the entire amount minus our deductible, I was sooooo happy. Thank you Nationwide!!!
Insurer: Nationwide
By: Sandra