Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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NEW POLICYHOLDER - EVERYTHING LOOKS GREAT
EVERYTHING STRAIGHT FORWARD EXCEPT PAYMENT FOR CLAIM. RECOMMEND A "TEXT" APPROVAL OPTION FOR PAYMENT OF CLAIM VERSUS 100% EMAIL.
Insurer: Nationwide
By: JIMMY
Thank you
Thanks to your quickness and professionalism I was able to keep my schnauzer alive for way longer than I could’ve without insurance. I appreciate the support I’m getting now for my lab. Able to pay my credit cards much quicker with your help.
Insurer: Nationwide
By: Carolina
Fast and efficient
Claims paid quickly and fairly. Payments received through Chase Pay which is secure but not overly user-friendly.
Insurer: Nationwide
By: York
Fast service
Fortunately my last claim was just for reimbursement of Penny's annual exam and vaccinations. I was pleasantly surprised at how quick I received my money.
Insurer: Nationwide
By: Ann
Questionable business practices
I cancelled a policy with Trupanion, only to have them bill me for two months after the cancellation was received. I did not have an active account with Trupanion at the time. Trupanion went into an inactive account, where my billing information had been kept, and billed me without authorization. Only when I questioned, and emailed several times, did they respond and issue a partial refund. They pro-rated my refund - when they didn't even have authorization in the first place, and pro-rated a refund on a cancelled policy! I have other pet lover friends that are with Trupanion and have mentioned to me lately that they are not the company they used to be. It's extremely disappointing.
Insurer: Trupanion Canada
By: Carol
AKC INSURANCE 5 STAR FOR SURE!
AKC insurance has been amazing. It was very simple to set up and also to get paid. They have not gave me any problems on any of my claims. Highly recommend using this insurance. Truly amazing.
Insurer: AKC
By: Kristen
Great experience
very easy transaction and fast payment
Insurer: Trupanion
By: Roger
Fair and equitable clam for Sally
Very quick response. Fair compensation and direct deposit to my account within a few days. Awesome!
Insurer: Trupanion Canada
By: Richard
best, easiest, FAIR pet insurance!
aSPCA pet insurance was Super easy to sign up for, and super easy to submit a claim. You fill out a short claim form online, upload the bill from your vet and they do the rest- the money is in your account direct deposit within a week or two after the claim is submitted. If they need additional info they follow up with the vet for you. You get email notifications every step so you know where your claim is in the process. Highly recommend. They also give multi pet discounts.
Insurer: ASPCA
By: Leah
Awesome service and easy to file a claim.
So glad I have insurance. Very easy to use. Reinbersements are fast.
Insurer: Nationwide
By: Nancy