Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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peace of mind for my fur baby
Trupanion has far exceeded my expectations. The process of being refunded could not be easier. They don't question my veterinarian's care decisions and allow her to provide the best care for my fur baby. If only human health insurance was this comprehensive, easy and caring. Thank you Trupanion!
Insurer: Trupanion
By: trish
Excelent insurance.
Always good Always Caring Only complaint would be a little slow in paying out. If you had a big bill and you had to rob another bill to pay vet then you really need a faster payout
Insurer: Nationwide
By: David
Quick, easy, efficient, and timely claim process.
Filing was easy, immediate response of claim receipt. Results in a few days with direct deposit of funds and an easy to understand explanation. Very satisfied and have been for all three of our dogs.
Insurer: Pets Best
By: Nancy
Easy Claim Resulting in Expected Refund
I had an expensive vet visit resulting from my puppy's allergic reaction to something . . . still am not sure what she ate or got into that made her itchy enough to have inflamed skin all over her body and scratch her eyelid so hard that it bled. :( It was an unpleasant experience, but the claim process with my Nationwide pet insurance was very easy. They sent me a check in a timely fashion as well. I wish that my past car insurance claims were this easy!
Insurer: Nationwide
By: Maria
Thanks for the no hassle claims process !
We had a routine appointment for Milly and processed the claim online. I was a reimbursement check very quickly - it felt like two weeks... thanks for making it easy.
Insurer: Nationwide
By: Lisa
I am SOOOO glad I signed up with Trupanion!
This company is great. My little dog would probably have lost her ability to walk, if I hadn't had Trupanion to cover expensive spinal surgery to correct a (previously undetected) birth defect. And there has been no trouble with payment. Everything was just as it said in the policy: I covered vet exams and prescriptions, they covered everything else, including followup procedures for the original problem that had to be done much later. I've had the checks before the bills have come due every time. I wish human health insurance worked this well.
Insurer: Trupanion
By: Karen
You guys are the absolute best.
You guys are the best. Filing a claim is always a breeze. You guys are always really speedy about getting payment back. And you are always very fair in reimbursement. I don't recommend anything as much as I recommend you guys. My dog is my everything, and I really appreciate how much care you put into your services.
Insurer: Nationwide
By: Samantha
I Filed My Claim On My Phone
For the first time, I downloaded the Pet's Best app and filed my claim on my iPhone. All I had to do was take pictures of my invoices from my cat's veterinarian. The claim was approved and paid in just about 3-4 days. The claim approved amount will be direct deposited into my bank account. It was easy and fast. I was highly pleased at the amount that I was reimbursed. I am very pleased with Pet's Best Insurance.
Insurer: Pets Best
By: Nancy