Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Claims
Claim is process quickly and check is in the mail to me.
Insurer: Trupanion
By: Peggy
Best Pet Insurance
Always easy to request a reimbursement and always receive the payment quickly. Thanks Trupanion!
Insurer: Trupanion
By: Leah
good job !
Always prompt reimbursement
Insurer: Trupanion
By: Suzanne
everything was very smooth; my claim was processed by the vet and payment was sent directly to their office.
everything was very smooth my claim was processed by the vet and payment was sent directly to their office.
Insurer: Trupanion
By: Keita
CUSTOMER SERVICE NOT GREAT
WHEN I OPENED THIS POLICY REQUESTED PAYMENT DATE THAT COINCIDED WITH MY PAYPERIOD. IT WAS SET UP 4 DYAS BEFORE THE DATE IT WAS SUPPOSED TO BE. I HAVE TRIED NUMEROUS TIMES TO MOVE IT TO THE CORRECT DATE, ONLT TO BE TOLD THEY CANT AND I WOULD HAVE TO PAY DOUBLE FOR ONE MONTH, RATHER THAN JUST MOVE IT 4 DAYS. ONLY COMPANY EVER HEARD OF THAT CANT MANAGE TO SET A WITHDRAWAL DATE CORRECLTY. BECAUSE OF THIS MY OTHER 3 DOGS WILL BE INSURED ELSEWHERE BECAUSE THEY ALSO WONT ALLOW THE REST TO BE ON THE CORRECT DATE BUT WOULD PUT ALL 5 POLICIES TO BE WITHDRAWN ON A DATE THATS NO WHERE NEAR DATE THAT WAS REQUESTED. OTHER THAN THAT, SOME CLAIMS ARE PRETTY SLOW TO PROCESS, SOME ARE QUICK AND EASY. DONT LIKE THAT YOU CANT SUBMIT YOUR RECEIPTS AND HAVE TO GET THE VET TO DO IT. HAVING TO USE TWO DIFFERENT INSURANCE COMPANIES IS A PAIN, WILL LIKELY CANCEL THIS ONE AND MOVE THEM SO ALL IN ONE PLACE SINCE NO ONE SEEMS ABLE SOLVE THIS.
Insurer: Pets Plus Us
By: CANDACE
express billing by vet......
instant billing by the vets on line ..........no problems with that reimbursement,,,,,,
Insurer: Trupanion
By: George
It takes too long to reimburse for claims
I felt like it took too long to be reimbursed with my latest claims. My premium is deducted timely so I feel claims should be handled more promptly.
Insurer: Nationwide
By: Dee
Promptness
I appreciate how prompt you are at reimbursement.
Insurer: Nationwide
By: KATHERINE
Stay away from Trupanion, NOT WORTH IT!
Stay away from Trupanion, I have 2 dog and a cat. I told them multiple times that I want all my payment at the same date, I mean SAME date, but they decided to charge me three different date during the month. They charge me over $80 per month and told me my cats emergency vet visit is not cover at all, and none of those count for the deductible!! I submit all my pets claims form, but none of those count as the deductible at all!!! After I canceled the policy with them, they still keep charging my card for it. DONT WASTE YOUR MONEY IN THIS COMPANY, IT IS NOT WORTH YOUR TIME, ENERGY, AND MONEY!!!!
Insurer: Trupanion
By: Kelly
Good registration experience, but no confirmation
Overall my experience was good - great UI, easy sign-up. The only thing that was a little weird was not getting an email confirmation when my registration was complete. That would have been a lot easier than having to log into my account to ensure everything had been set up correctly.
Insurer: Prudent Pet
By: lessleyd