Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Without a doubt, the best pet insurance ever!
As the title says, best pet insurance ever. Putting in claims is so easy. I get the vet Bill's emailed to me, so I'm able to upload the receipt. Claims entered in less than 2 min. Recently my claims have been processed and I've been reimbursed in 48 hours......incredible!!!! Signing up for Figo was the best decision we've ever made. I've recommended to several family members and friends.
Insurer: Figo
By: Joshua
Pet insurance
Claim was filed by my vet. It was processed very quickly and paid promptly.
Insurer: Trupanion Canada
By: Nancy
Easy and fast claim process
Trupanion handled this claim on existing condition fast and submission is easy and efficient.
Insurer: Trupanion Canada
By: Robert
Excellent Insurance Company for your pets
Trupanion Pet Insurance is the best. Excellent customer service, the process for submitting a claim is very easy, each claim we have submitted for our dogs was processed in a timely manner. Would highly recommend this company to all dog & cat owners
Insurer: Trupanion
By: Sue
Worst exprience in processing claims
Delays, excuses, more delays...this is not what I expected. Pet Best takes 45-60 or longer to process claims. Even with pet records and receipts.
Insurer: Pets Best
By: Kim
Quick processing of Rx Claims
I've been using the VitusVet app to process claims and been getting the payments, usually within a couple of days. Because my cat is now on a RX that he may have to take for the rest of his life, I decided to get it from Chewy at a reduced cost, compared to my veterinarian. I wasn't sure whether Nationwide would still cover it and didn't get a real clear answer when contacting customer service. But they came through! I submitted a picture of written scrip from the vet, along with the receipt from Chewy and tow days later, I am depositing the payment! Now we can both save money (Nationwide & me)!
Insurer: Nationwide
By: Sue
Billing is taken out not at the same time every month asked to be taken off auto pmts do I can pay it myself and they said you do not do business that way
Billing is taken out not at the same time every month asked to be taken off auto pmts do I can pay it myself and they said you do not do business that way
Insurer: Trupanion Canada
By: Cathy
Quick and fair
Quick and fair
Insurer: Trupanion Canada
By: Dennis
Highly recommend Trupanion
Easy claims, always prompt payment.
Insurer: Trupanion Canada
By: Judiann
Claims and payment approved promptly.
No issues. Claim was approved promptly and payment recieved just as quickly.
Insurer: Trupanion Canada
By: Karolina