Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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I’ve been very satisfied with Nationwide.
I have been very satisfied with Nationwide. I have to try submitting a claim online. Submitting by mail does take a long time. I’m never sure if the claim was received.
Insurer: Nationwide
By: Ken
Quick and Easy
I really like the idea of being able to submit claims online and not have to send in and wait for days to hear back from anyone. I have sent in claims right on the home page and got responses back almost immediately if not within a 24 hour window. Great Job Embrace!! I am glad I switched over.
Insurer: Embrace
By: Christine
I had no difficulties work ing with Trupanion.
No problems, always courteous dealing with me as a distraught dog owner. Very helpful and patient as I submitted my claim information. Monies transferred into my account promptly.
Insurer: Trupanion
By: Mary
Good service
The only issue I have with your company is I think they take too long to reimburse.
Insurer: Nationwide
By: Suzanne
What is being paid for and by whom?
I am confused as to who has been paying for visits and procedures. The kennel responsible for the issues of my dog’s injuries should have been billed, yet I was charged at each visit to the hospital. Please advise on my total responsibility, vs. PerCamp, and NorCal animal hospital. Thank you much.
Insurer: Nationwide
By: Kevin
Easy process
I downloaded the app on my phone and was able to take a photo of the invoice, then chose "submit" and no further action was needed. This is the first claim that I made with pets best and was pleased at how easy the process was!
Insurer: Pets Best
By: Kelly
SO easy!
My pet experienced a possible seizure and I rushed him to the vet without thinking about the costs. Several hundred dollars in tests later, I filed my claim using the App and received payment for what was above my deductible in a matter of days. SO easy!
Insurer: Pets Best
By: Cassidy
Fast reembursement
Fast reembursement.
Insurer: Nationwide
By: MARCOS
Submitting a claim is so easy and payment is processed so quickly.
It's so easy to submit a claim and I got paid in no time. Couldn't ask for more.
Insurer: Nationwide
By: Tracey
Fast
I expect an insurance company to perform better than a reimbursement plan... And, I am happy to say that Trupanion processed payment soo quickly that it was more like waiting for an online payment than the long processing periods that are typical with insurance companies. Direct deposit is available. And they even offer an option for preference to payment to the service provider. Way to Go!!! Trupanion.
Insurer: Trupanion
By: John