Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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You take too long to pay claims
Too slow in paying. Claims
Insurer: Nationwide
By: Edgar
Great Company To Work With
We have had Trupanion for 8 years for our dog and 5 years for our cat. Our premium for the two of them is currently $113/month (goes up every year). For the past 2 months, our cat has had a severe medical problem requiring critical care, blood transfusions, bone marrow biopsy, a feeding tube, numerous lab tests, numerous meds, special diet, and he was recently put back into Critical Care yesterday for an infection of his feeding tube. Things are not looking good.. So far the bills have run approximately $17K and Trupanion has paid his claims promptly. The first claim usually takes awhile since they have to get the paperwork and info from the vet, etc., but since then our claims have been processed very quickly. No, they don't pay for exam visits (including our CC dr. visits which are $125) or taxes (here in MI 6%), but without this insurance we would have had to put him down two months ago. Like I said, things are not looking too good today, but at least if we have to make a decision to euthanize, at least it won't be due to cost. They have been supportive and kind when communicating with them. Can't ask for too much more than that. I would also recommend that people look into CareCredit; they have a six months/year same as cash for veterinary care.
Insurer: Trupanion
By: Jackie
Paid within days
This was for a wellness claim and the claim was processed, money deposited in my account within a few days!
Insurer: Pets Best
By: Cristy
Easy app!
I received my claim and reimbursement in less than two weeks. Easy to use the app!
Insurer: Pets Best
By: Lorraine
Paid within days
This was for a wellness claim and the claim was processed, money deposited in my account within a few days!
Insurer: Pets Best
By: Cristy
Trupanion knocks it out of the park!!!
I enrolled my puppy with Trupanion recently and had the worst happen. She broke her leg and ended up in emergency at the vet hospital only days later. Luckily the accident happened after the waiting period had ended but only by a few days. I was very impressed as the dog needed to have a plate and pins implanted to fix the bone and Trupanion covered it all. Between the surgery for the broken leg and all of the follow up care Trupanion paid about $6,000 dollars. The best part is the vet submits the invoice to Trupanion and I don't have to pay anything upfront. Trupanion pays the vet directly 90% less taxes, the initial deductible and the exam fee. Pretty good deal. Very easy to deal with.
Insurer: Trupanion Canada
By: Fenton
Wow, buying Nationwide pet insurance was one of my best decisions!!!
As I said above, buying this insurance was the best decision ever! When Luna got into trouble, we didn’t hesitate about paying for the emergency surgery to save her. When I sent in the claim, I really had no idea what was covered and how much we would get back. I did the happy dance when the check come in! Luna was home and going well and the $3000.00 was covered. Couldn’t have ask for a better ending! Thank you, Nationwide!!!
Insurer: Nationwide
By: Lisa
Nationwide is there when you need them
I have had Nationwide Pet Insurance for a previous dog, Lucy, as well as my current dog, Rocky. Filing a claim was easy. Now there is electronic payments directly into my account. I have called Customer Service a few times and found the reps very helpful.
Insurer: Nationwide
By: Theresa
Great
You've been very helpful and a great help in helpful in paying my pet vet bills. I've told serveral pet owners about my pet insurance and I hope they have got your insurance to protect their pet.
Insurer: Nationwide
By: Gary
Best Pet Insurance Ever!
Claims were very simple to file. The time was reasonable for how long I took to get the money.
Insurer: Nationwide
By: Alyssa