Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Excellent Claim Service
The whole process from start to finish is so easy. Trupanion is so quick in processing the claim and refunding your portion of the money. Very satisfied.
Insurer: Trupanion
By: Cindy
Trupanion Is Second To None!
Everything about Trupanion is wonderful! The process is easy and straightforward. Claims processing is very quick and my funds are available in bank within a few days of claim submission. Most of all, the customer service is second to none. The care they provide to my pet and to us as parents is truly amazing. We are so grateful for Trupanion and have recommended the service to many other pet friends. We will always highly recommend Trupanion!
Insurer: Trupanion
By: Jennifer
Easy and concise
The process to submit a claim online is seamless and easy. The explanation of the processed claim is clear and concise.
Insurer: Trupanion
By: John
Truly the Best Pet Insurance Ever
Trupanion and the staff are the very best. The response to claims is very rapid and easy to understand. I would recommend Trupanion to anyone who is looking for insurance for their pets.
Insurer: Trupanion
By: Jerilyn
Carson's tumor surgery
It was easy to file and I got a timely email response and a check came within a week
Insurer: Trupanion
By: Elaine
Great communication easy to submit claims.
Ease of use, proactive communication on claims, overall very very good. Thank you. I used another service prior who did none of the above and whose customer service and appreciation were lacking.
Insurer: ASPCA
By: Beth
Makes Claims Easy
We got Healthy Paws after our dog broke her toe and needed x-rays about every two weeks to see if it was healing correctly. After that our dog needed minor medical attention, nothing serious. And then one day she got into the trash and ate a bunch of stuff that wasn't food. After throwing up a lot we took her to the emergency ER and they found foreign objects stuck in her stomach. They recommended to perform surgery to remove the objects immediately. Knowing that Healthy Paws would take care of 80% of the bill, made the entire process so much easier and less stressful. We didn't have to worry about the cost of the surgery or her care, we just needed to make decisions based on what was best for our dog. This is the only pet insurance I have gotten, but the process of using it and getting reimbursed is so easy. I just take a picture of the invoice, submit it, and about 10 days later I get an itemized statement of what was deducted and paid for. Before they used to send the reimbursement to you in check form, but now they do direct deposit.
Insurer: Healthy Paws
By: Lindsay
Well worth the money
Having Healthy Paws Insurance has been a blessing. When we brought our new 2 month old puppies home, I knew that I had to make a smart decision about pet insurance. I received a lot of recommendations from the veterinarian on which companies to use but I did my own research to find the best fit for our family. Once I decided on Healthy Paws, I never expected that i would have to file a claim a couple of months later for my puppy’s emergency surgery. The claim process was so easy and painless. Once the claim was settled, the customer service did not stop after the check was received. We were surprised and grateful to receive an email from the Healthy Paws customer service checking in on the status of our puppy and his progress. It was so unexpected that an insurance company would check up on the health and well being of our new puppy after the surgery. We were treated like a member of their family and we appreciate the kind words. I’m so grateful for Healthy Paws and I know that if I need to use them again, the process will be stress free and quick. I have recommended Healthy Paws to many friends already.
Insurer: Healthy Paws
By: Elizabeth
Easy to use and the best coverage available!
It was easy to file my claim when my lab needed ACL surgery. They were quick to process everything which took the burden off of us so we could focus on caring for our pup. The best gift you can ask for is peace of mind knowing you are protected in the worst case scenario. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Rachel
Life Saver!
I rescued a pup who had some trauma as a baby, and the foster mom convinced me that pet insurance could be extremely valuable in case of accidents. She couldn’t be more right! After an accident, we had to pay nearly $1000, and we got nearly $600 back, and very quickly as well. It saved us!
Insurer: ASPCA
By: Thea