Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Pets Best insurance is the best investment!
In an increasingly frustrating and negative society, the one thing you don’t need is a hassle about getting reimbursement when your beloved pet is injured. A quick phone call to ask how to submit a claim was answered immediately, and the friendly representative stayed on the line until my she verified my claim was submitted properly. Pets Best insurance is the best investment!
Insurer: Pets Best
By: Cynthia
Fast payment
Very easy to make a claim with very fast payment and clear explanation of benefits.
Insurer: Pets Best
By: Jerry
Easy on line transactions.
Easy on line transactions. Payments are fast and accurate.
Insurer: Trupanion
By: Joseph
Customer friendly and easy to process
Easy to do and process
Insurer: Trupanion
By: Karen
Peace of Mind Experience
Timely payment. This was very much appreciated. Great service.
Insurer: Trupanion Canada
By: Lygia
Fast and easy without any hassle!
When submitting my claims, I worried that I'd have to deal with someone questioning every expenditure and whether or not my dog's issues were covered. Thankfully, I had the opposite experience! My claims were processed quickly and I received payment in a very short amount of time. Hopefully I won't ever have to use them again, but if I do, it's comforting to know I can make the best health decisions for my dog without worrying about cost!
Insurer: Nationwide
By: Matt
The best Pet insurance ever.
After going from one Pet insurance to another I finally settled with Healthy Paws few years ago. I have to say that I realized how smart this decision was only now after my German shepherd had a complicated knee surgery with bill exceeding $5200. I submitted my claim and within 7 days it was processed and paid at 80% reimbursement. I'm extremely lucky and very happy to have this insurance and highly recommend it to every pet owner.
Insurer: Healthy Paws
By: Oleg
Speedy service and reimbursements;they are fantast!
My cat had frank blood in his urine so off to the vets. After all the tests it was food induced which meant I had to get prescription food. Nationwide covered the Bill no questions asked and when I needed more food I received the same speedy service.Another
Insurer: Nationwide
By: Holly
Great Service
Great Customer service, ease of claims and money reimbursement
Insurer: ASPCA
By: Penny
Look no further, HEALTHY PAWS pet insurance is the best!!!
I have been the owner of dogs most of my life. Due to health problems of my own, I utilize the services of a "trained service dog". The trainer whom I trained with required us to have pet insurance and after alot of research and yes, reading reviews, I decided Healthy Paws pet insurance was for us. Now, while we paid for insurance for over 2 years and never filed a claim (thankfully, because who wants a sick pup/cat), having this insurance is the best money I pay out every month. Unfortunately, my dog had some sort of stomach issue (colitis?) and weeks later after a freak accident, he was back at the vets office with a torn ACL. The expense for both of these combined has been over $3000.00!! So, having said all of that, I was very hesitant when it came to filing a claim and it's unfortunate that I wasted my time and energy over that because WOW, the process could not have been easier!! I simply took a picture of the vet bill, sent it in to Healthy Paws (via their app) and within 10-15 days, I had my portion of what was covered in my hand. There was no back and forth, they kept me informed every step of the way. Hands down the best decision was going with Healthy Paws!!
Insurer: Healthy Paws
By: C