Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Over all everything is good.
The only thing I feel is the reimbursement is a bit long, as far as time, to receive.
Insurer: Nationwide
By: Rose
Phenomenal Company!
My 5 year old golden retriever, Apple, had a herniated disc in her back requiring delicate neurosurgery and many days of ICU followup. I cannot express how thankful I was that she was protected by a Healthy Paws policy! It allowed me to get Apple the very BEST and updated treatment available including the use of the hyperbaric chamber which was pivotal in her speedy recovery. I was so impressed that Apple's Healthy Paws policy had no maximum, did not exclude anything my doctor ordered and my claims were processed in a couple days!. Apple's claimwas thousands of dollars and it was paid with no issues or hassle! What a relief it was for me to know my fur baby could have all this and I did not have to worry about how I was going to pay the bill. I will always make sure my dogs are insured by Healthy Paws! This is an incredible, irst rate company that I will continue to recommend to all my friends.
Insurer: Healthy Paws
By: Kathy
Received payment quickly
There was ease in filing claim and I received payment quickly. I enjoy having the wellness package because I was reimbursed for about half of my dogs annual check up.
Insurer: Pets Best
By: Linda
I love pets best!
I love pets best! Everything is so easy and fast!! I have 2 dogs and getting them insurance, especially with pets best, was the best decision I have made!!!
Insurer: Pets Best
By: Stephanie
Thank You!
Thank you so much for your speedy response to my claim. I expected a much longer turn around time for my claim to be processed. I also appreciate the excellent customer service I have received over the phone as well. Your agents are always knowledgeable and act with care. I will not hesitate to recommend Trupanion to anyone who asks about per insurance!
Insurer: Trupanion
By: Kae
The process for my claim was very easy.
The insurance coverage is very good, and the claim process is very easy to work with. I also like the fact that claim payments are directly deposited into my bank account.
Insurer: Nationwide
By: Lois
easy peasy
My claim was easy to submit and straightforward to process. Thank you for not making this any harder than it needs to be!
Insurer: Nationwide
By: Lynn
A Piece if Mind for Your Family Member
This is the first time I have decided to insure my furry kid and while they do not cover every expense, having insurance is a piece of mind and I was able to be more proactive and make immediate vet care decisions knowing I have her insured. As an example she was diagnosed with SARDs after she was insured and they have reimbursed all costs (excluding supplements for whole body health) associated with her ongoing care provided by her vet and her ophthalmologist. It’s easy to file claims electronically and I am going to look into their electronic reimbursements feature.
Insurer: Nationwide
By: Chris
Fair claims rulings, slow response time
My illness claim ended up going to my deductible which was fair and I expected it, I just wish the response time was a little faster, especially on wellness care. I have a puppy and we are at the vet often for wellness check up and vaccinations. I also suggest a puppy-specific wellness plan that provides better coverage for shots instead of stuff that is likely to go unused as part of wellness visits such as the bloodwork or an ECG. I will say nationwide worked with me really well to take full advantage of the wellness coverage I did have and the customer service has been great.
Insurer: Nationwide
By: Alysha
HAS BEEN A BLESSING!!!
NO issues what so ever! Bleu does have the best plan they offer and I haven’t run into any sort of issue yet. Reimbursement is always less than 30 days.
Insurer: Nationwide
By: Melissa