Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Faster payments
I am signed up for automatic payments....recently they are coming much quicker! I believe once it was like 2 days after I submitted bills. Thank you! My one small complaint.......sometimes understanding what you’ve paid or not paid is not clear to me. It’s hard to sort things out sometimes. I’m sorry I can’t think of exact details right now.......
Insurer: Nationwide
By: Teresa
Process was simple
The claims process was simple. My claim was paid in a timely manner and exactly as I expected and as outlined in the benefits.
Insurer: Pets Best
By: Tracy
Claim was easy
This is my 1st claim with Pets Best for a new puppy visit. The claim was very easy to make and they responded expeditedly, and a payment made directly to my checking account just as quickly. I have another exam coming up that will include a blood test, microchip installation, required vaccinations, and a Vet visit for my new pup. I'm hoping that the next claim will be just as easy as the first one,
Insurer: Pets Best
By: Edna
Process was simple
The claims process was simple. My claim was paid in a timely manner and exactly as I expected and as outlined in the benefits.
Insurer: Pets Best
By: Tracy
Claim Payout
The claim payout was quick!
Insurer: Trupanion
By: Caren
Great claim experience
The claim process was fast and very efficient. I submitted the invoices online and received the explanation the next day via email. I received the money in my account in a few days after I filed the claim. Thank you Trupanion!
Insurer: Trupanion
By: Manuela
Quick claims process
Quick approval and payment time
Insurer: Trupanion
By: Charles
Extremely long claim processing time
My dog got sick in March I completed the claim immediately and the request for my previous Vets records I submitted immediately I did not hear any back so I resubmitted the request for my previous Vets records 2 months later finally the claim was settled in August— I do not feel it should take 5 months to settle a claim. When asked if I wanted a check or electronic payment I chose electronic payment— however the payment came in the form of a check!
Insurer: Nationwide
By: Mary
Fast and easy
The Vet bill was submitted and we go the check pretty quick.
Insurer: ASPCA
By: Carol
First claim submissions a breeze
First time claims submitted on line. Totally easy to do and the payment was made directly into my checking account. Awesome.
Insurer: Nationwide
By: P.