Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Difficult to do
Very nice employees and my check is sent to me more quickly now.
Insurer: Trupanion
By: Selma
Excellent service.
Excellent service. Friendly people. Fulfilled their payment obligations as stated.
Insurer: Trupanion
By: Michael
Great Company
Very efficient and pays quickly
Insurer: Trupanion
By: JAY
Great Company
Trupanion paid our claim quickly and the customer service was stellar
Insurer: Trupanion
By: Dennis
I didn't like I was charged $35 for changing a current pet to a new account for payment purposes.
I didn't like I was charged $35 for changing a current pet to a new account for payment purposes.
Insurer: Trupanion
By: Joe
I'm happy that I have pet insurance.
Such an easy claims process. My vet's office submitted it on the day or my dog's (Mickey) surgery. The funds went into my bank account so quickly. Thank you.
Insurer: Trupanion
By: Sandra
Trupanion Pre-Approval & Claims Review.
The Pre-Approval process worked well. I am now set up for direct pay to provider for my dog's current issues. I was worried when I had to pick up 2 prescriptions after hours. I have already received notice that I will be reimbursed for the first, and I'm hoping the second I picked up tonight will also be submitted. This has been a huge relief in an incredibly difficult and stressful time. I am very pleased with both the South Shore Animal Hospital in Weymouth, MA and Trupanion. They have an excellent working relationship with each other and that makes the insured's experience much easier.
Insurer: Trupanion
By: Marion
Excellent Experience
Even though I was late submitting the claims, they were handled and paid extremely quickly and courteously. I couldn't be happier
Insurer: Trupanion
By: Shelby
Timeliness is amazing!
I have had a total of 5 dogs insured with Nationwide, originally as VPI, for approximately 17 years. I was so pleased with VPI, I recommended it to friends and family. Unfortunately, there was a period of time, after Nationwide bought VPI, that the service declined dramatically, with claims being very slow to process and errors occurring requiring me to submit further paperwork. I was quite disappointed and began looking into other pet insurance options. However, Nationwide seemed to suddenly make vast improvements. The electronic payment option has been wonderful and sped up the reimbursement process. But, even since then, I have noticed a dramatic improvement in claims processing and reimbursement time. A claim I submitted earlier this month was processed and reimbursed within a week. Even more impressive, just this week, an additional claim was processed and reimbursed THE NEXT DAY! I am once again very pleased with Nationwide pet insurance and spreading the news :)
Insurer: Nationwide
By: Whitney
Very happy customer
We bought a beautiful puppy to replace our loving dog who died of cancer and because we had some pretty high medical expenses, we decided to get our new Bebe an insurance policy at only a couple of months old. About a month after our purchase Bebe scratched her eye somehow outside and had a $300+ vet bill. Except for sending her up to date shot records and invoices, we were sent 3 checks without any hassle. We did the right thing with Healthy Paws.
Insurer: Healthy Paws
By: Tom