Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Great service!
It was quick and painless. My doctor filled out and submitted forms. I didn't even realize they would do that. All electronically. Then they called my vet and I got a check a few weeks later.
Insurer: Trupanion
By: Claire
My dog Pierce
Trupanion has been extremely fair and quick payment of my claims is a real plus
Insurer: Trupanion
By: Arleen
Always an easy process.
Always an easy process. Thank you.
Insurer: Trupanion
By: Chris
Review of claim
Easy and simple to file and understand
Insurer: Trupanion
By: Barbara
Great service
Trupanion was very easy to work with. This was a tough time and you took care of us without any issue. Thank you!
Insurer: Trupanion
By: Oommen
Tish
fast turnaround, no hassles
Insurer: Trupanion Canada
By: David
Overall a very good pet insurance company
People on the phone are wonderful, they seem to really care about your pets and my couldn't be friendlier. I had never used the insurance before and hoped I would never have to and the review process does take a bit longer then I think it should. My veterinarians gave them all the information they needed right away but the payment did not come through right away. As a matter of fact I'm still waiting for one. But in the end if they come through that is what matters.
Insurer: Figo
By: Kelly
Easy and fast
My dog needed staples in her foot from getting hurt playing and I put the claim in thru the VitusVet app the same day, my claim was done in 3 days and in 5 I had the money in my account! Fast and easy!
Insurer: Nationwide
By: Cherie
Best decision ever!
Trupanion has been the easiest insurance company I have ever dealt with. They handled my pets claim within 24 hours. They didn’t try to find loopholes or ways not to pay- they simply processed the claim and mailed a check. No questions asked! This was a lifesaver due to a very expensive bill due to emergency surgery for my dog. When my dog had to go back to the hospital several days later due to complications, they did not attempt to make me pay another deductible, but added it on to my previous claim. Again, the check was mailed within 24 hours! This insurance saved me thousands of dollars and allowed me to provide the care for my pet that I might not have been able to do otherwise.
Insurer: Trupanion
By: Elana
Trupanion is amazing!
What a relief after Ruby's surgery yesterday to just quickly pay my portion of the cost and go home. It was extremely fast and the ongoing service has been excellent for the 10 years that we have been enrolled! Thank you very much!
Insurer: Trupanion Canada
By: Darlene