Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Quality Service
Trupanion provides excellent service. The web site is very easy to use. It takes only a small amount of time to enter invoice information. I have called them with a question a few times, and everyone I have spoken with has been friendly, professional, helpful and knowledgeable. The really great thing is that you actually speak to a human and not a mechanical voice. I really appreciated that when my dog was ill.
Insurer: Trupanion
By: Ellen
A+ Service
Very fast turn around on this claim. From reviewing to processing payment, thank you.
Insurer: Trupanion
By: Robert
Super easy.
Very easy to use. My vet was able to submit the claims form for me (I didn't have to lift a finger) and the response from Trupanion was very quick. Thank you!
Insurer: Trupanion
By: Leah
Fast quick payment
Fast quick payment
Insurer: Trupanion Canada
By: Linda
Kathy L
Our claim was accepted at the cash register when paying for medication for our 10 year old Border Terrier. It was a seamless procedure for us, as customers...the discount came into effect immediately once the vet receptionist filled out the form online. We love Trupanion, their words of encouragement and support! Thank you!
Insurer: Trupanion Canada
By: Kathy
Rapid Response
Payment came in prompt and timely manner.
Insurer: Trupanion Canada
By: Barbara
Healthy Paws gets it
Healthy Paws has thus far been nothing but fantastic for me and my family -- reasonable rates for multiple years, quick claim processing, friendly and attentive customer service, and no hassles. If only human health insurance was this easy we'd all be better off. Thank you Healthy Paws for remembering that our pets are our family and deserve everything we can give them.
Insurer: Healthy Paws
By: Shaun
Chat very responsive.
Chat very responsive. Best claim service. Fast and efficient and direct deposit of payments is available. Very customizable policy. You can choose your deductible and they pay 90% of covered costs, with no maximum.
Insurer: Trupanion Canada
By:
So easy to claim everytime
Whenever my baby is sick, I feel so covered. My previous plan had always increased premium every year but Nationwide keeps same rate. Very easy to claim and covers everything. Thanks Nationwide Pet Insurance!
Insurer: Nationwide
By: Julia
Lisa
It was very simple. I just had my Vet email the paperwork from past appts and didn't have to wait very long to find which vet visits were covered
Insurer: Trupanion Canada
By: Lisa