Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Paid in a timely manner
Our aging lab, Miller, had a large non-cancerous (thankfully) lump between his two front legs that was growing larger and becoming a burden for him. We felt confident having our veterinarian surgically remove the large lump for our dog's comfort and that Pets Best would support us in this decision. The claim was paid in a timely manner. We used the online process for our claim and it was easy for us to use. Thank you, he is doing very well and has his sutures out this Friday.
Insurer: Pets Best
By: Diane
Best insurance company ever
Nationwide is great, they always process claims in 72 hours and pay the next day.
Insurer: Nationwide
By: Monica
Direct deposit make easier.....
Make direct deposit easier. I bank at Wells Fargo and didn’t want to go thru extra steps to sign up and create a new password thru nationwide direct deposit option. I have too many passwords as it is. Cancelled check? And ach deposit. Give options as printing a check is not cost effective for you.
Insurer: Nationwide
By: Vic
Easy, Affordable, Worth it!
Nationwide pet insurance is affordable, simple to use, and makes it a lot easier for me and less stressful when I feel I should take my puppy to the vet. I'm not worried about cost because I know it covers a lot of the issues and we will continue to use! Thanks!
Insurer: Nationwide
By: Erika
The best decision for our dog!!
We got pet insurance for our golden doodle shortly after we got him and it was the best decision we ever made. We have insurance for ourselves so why wouldn’t we get it for our fur baby? They get sick and hurt just like we do especially when you have an active doodle. We pay monthly but it pays for itself after 2 visits to the vet and then we start getting reimbursed for our visits. The claims are very easy to submit but it does take close to a month or so before you get the money reimbursed. It takes the financial worry away about taking your pet to the vet when they are sick. We are so happy with our pet insurance and will definitely get it for our future dogs!!!
Insurer: Nationwide
By: Katie
Awesome product
Great product. Quick payment with little to no administrative issues
Insurer: Nationwide
By: Ysmini
Excellent service
My claim was put in by my veterinarian's office. Where them days I was notified but they were unable to do the direct deposit. That was my fault because I needed to update my information. Within the week they mailed out and I received a check for the amount of the refund. Excellent service. Fast delivery. thank you so much.
Insurer: Pets Best
By: Irene
Fast delivery
My claim was put in by my veterinarian's office. Within days I was notified but they were unable to do the direct deposit. That was my fault because I needed to update my information. Within the week they mailed out and I received a check for the amount of the refund. Excellent service. Fast delivery. thank you so much.
Insurer: Pets Best
By: Irene
RATES HIGH, SETTLEMENT SLOW
Huge 50 % rate increase after 1 year on healthy puppy. settlement of claims very slow, the old VPI did a much better job until purchased by Nationwide.
Insurer: Nationwide
By: BILL
Left hanging in the wind now that I have an elderly dog.
I've been a client for the last 6 years and very happy with my pet insurance until recently. My last claim on December 20th took about 2 months to be paid out on. I know it was partly my fault - I was notified that my claim was illegible, so when I resubmitted, it gets kicked back to the "wait 30 days until you even look at it" pile. Then it got kicked back again because I didn't put a diagnosis on it. So I'm back to waiting 30 more days until you even look at it! Then come to find out, because heart murmurs are common in the breed of my dog, you'll only pay out $275 per year on this condition. I've been paying monthly premiums for 6 years knowing that one day my pet will become elderly and need a little more help medically than a young pup. My claims previously have been pretty routine. Now that he needs a little more help - daily medication for his heart murmur, I definitely feel like I'm left hanging in the wind by my pet insurance. I know I probably can't switch pet insurance very cost effectively now that I have a 9 1/2 year old dog, but with my next dog, I will probably look into other companies.
Insurer: Nationwide
By: Nancy