Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Joy
Easy to submit claims online. I receive emails giving me a status update. Checks arrive within days of my claim submission!
Insurer: Trupanion
By: Joy
Painless Process
Submitting the claim online was very quick and easy. Our claim was also processed quickly and deposited into our account within a couple days.
Insurer: Trupanion
By: Cerina
fast response payment processed timely.
fast response, payment processed timely.
Insurer: Trupanion
By: Darko
Like family
During one of the most worrisome and stressful times, my wife and i knew that Nationwide had our back. Molly, our 8-month-old Chocolat Lab had not been eating, drinking or overall feeling well. We took her to the puppo ER where she received the treatment she needed. As with any family member, the financial strain is one you don't even second guess...you just want that member of your family to feel better. After the healing, you start to worry about the financial side. With Nationwide, it was as easy as taking a picture of the bill and submitting it via their app. Every time i have had to call, the rep on the other end has been warm and welcoming and always talks to me like a human...like a member of their family...and they understand how much our pets mean to us. Its very welcoming and makes the whole process that much easier.
Insurer: Nationwide
By: Bill
You’ve taken a lot of stress away every time something bad happens. Thank you!
Everyone I speak to is always so nice. Claims get processed in less than a month. The direct deposits are so convenient! I recommend you to everyone all the time! Keep doing what you’re doing.
Insurer: Nationwide
By: Stephanie
This insurance is complete scam
This insurance is a complete scam. I have been with this company for 3 years and very little claims been reimbursed. Customer service lies over the phone telling the claims will be reimbursed, but when I submit I get grand zero. Moreover, every yeary insurance fee go up 50%!!!! I have full intention to stop this scam.
Insurer: Nationwide
By: Mariia
Amazing turnaround time
The turnaround time for this claim is amazing!! I submitted the detailed invoice and vet notes and it was paid in 24 hours! Thank you
Insurer: Trupanion
By: Karen